Do you want to create a gallery plugin or just regular pictures on posts?
Hi,
I just wanted to put images of my products on my store page. A gallery would be nice. Since it’s a new site, I don’t have a lot of products yet.
I ended up making them all the same size in Canva and applied to my site. They are all on there now and uniform so the task is done.
I would have liked an easier process though.
Hey there!
This is Lucy from the Ecwid Team. Thank you for contacting us. I’d be happy to help you!
The images you add to products are automatically unified when you upload them. However, the way they are cropped not always suits the store owner.
As for the product gallery images, the best way to make them the same size is to crop them in any online image editor.
So the fact that you edited them in Canva was the best solution.
I hope this helps! Have a great day!
Hi Lucy, thanks for getting in touch.
As it stands I now have an issue with my store. I uploaded my products last night to my store. Everything was fine. Went in today to do some work and images have completely disappeared.
Even the building frame I used to create them was gone. Same look on the back end and front end.
Hi!
I’m sorry you faced that. Such cases are managed via our Help Desk.
Please, fill out this form here and tell us all about the issue https://support.ecwid.com/hc/en-us/requests/new#email
Please, add the following details:
1) Store ID (Where is my store ID?)
2) Link to your site
3) A screenshot of the issue (where you don’t see the images)
The more information I have, the better I could help you.
We will deal with this issue urgently once we have the details.
Looking forward to your message via the contact form!
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This reply was modified 5 years, 10 months ago by
ecwid_team.