• Resolved nooneinthetube

    (@nooneinthetube)


    Hello, I got this two errors from the facebook pixel configuration

    Server Sending Invalid Match Key Parameters for ViewContent Event

    and

    Stesso ID dell’evento ricevuto da diverse istanze degli eventi

    have you any fix for that?

    Thanls

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi there,

    Server Sending Invalid Match Key Parameters for ViewContent Event

    There are a few factors that might have caused this:

    1) Possibly on the browser side used by the visitors of your website, there are browser extensions that might break the pixel events generated by the plugin so data aren’t sent to Facebook completely. Good examples are browsers extensions used to block tracking codes/ads.

    2) Also caching plugins can affect it.

    3) More than one plugin handling Facebook pixel is used.

    The possible solutions would be either:

    1) Click ignore on the Facebook side temporarily, to stop getting this warning, especially if you don’t run paid ads, as we’re working to narrow down what might have caused this

    2) Clear caching and transient data by going to WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)

    3) Force full sync all your products manually by going to Marketing > Facebook > Product sync, click Sync Product

    4) If that still doesn’t resolve, you can disable the Facebook pixel generated by our plugin.

    I translated the second error using Google Translate, and seems to be this one:

    Same Event ID Received for Many Event Instances

    In this case, the instructions above can help, but an option could be trying to regenerate the pixel as well.

    Please feel free to get back to us anytime if you need further help.

Viewing 1 replies (of 1 total)

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