Pictures missing after Smush activated?

  • Resolved jburkinshaw

    (@jburkinshaw)


    6 years, 1 month ago

    I had my site optimized by a guy on Fiverr, as it was loading too slowly. He activated a few plugins and my site increased in speed really well. But a lot of my photos on the posts and featured images have disappeared. When I go into Elementor page builder I can see the photos and links but when I view my site live those photos and links are not there. I have tried deactivating the cache plugin which helped with the cookie consent and scroll button reappearing but no photos yet. I deactivated smush but still nothing. Please can someone help me? I tried deleting the pics and re-uploading them but they still do not appear.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 1 month ago

    Hello @jburkinshaw ,

    From what I see you are using JetPack to optimize images (it looks like images are not pulled from their CDN). I suggest disabling this feature and see this will help.

    kind regards,
    Kasia

    Thread Starter jburkinshaw

    (@jburkinshaw)

    6 years, 1 month ago

    Thank you so much for your response! I disabled this optimise images part of Jetpack and my pictures have all reappeared! Thank you so much for your help!!

    mercadodohomem

    (@mercadodohomem)

    6 years ago

    hello. i’m having the same problem but jetpack lazy pict is not enabled. can you help me please? thank you

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    6 years ago

    Hi @mercadodohomem

    I hope you’re well today!

    I’d love to help you but I’m afraid it’s difficult to guess what might be happening without checking the site. Could you please start separate topic of your own and make sure tha link to a page where we could see the problem is attached to it?

    I or one of my colleagues will check it and hopefully we’ll be able to solve that soon.

    Best regards,
    Adam

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years ago

    Helo @jburkinshaw

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Pictures missing after Smush activated?’ is closed to new replies.