• Hi there

    I’m quite in a dilemma regarding an existing site that has to be transferred to a web host apparently providing extremely limited features in the web hosting package.

    They only provide FTP-Data & no web-based Control panel and data base login for a database they create for you. No access to Phpmyadmin.

    Here is what has been done:

    We uploaded the site files via FTP-Client but then discovered nothing could run, not even a simple html file, or image could be shown. The error was there was some script could not run nd we should contact the error logfle, to which there is no access. The support fellows attributed it to the WP .htaccess file.

    When the .htaccess is deleted, “everything else” seems to be OK, i.e. the error thrown previously is gone + the non-WP html file runs.

    1. So since we only have the DB name/username/PW, I assume we cannot upload the existing database, as we only know how to import one via Phpmyadmin.
      Is there any way around this to upload a database with only this info available?
    2. we discovered via FTP-Client, one cannot delete/overwrite protected files/folders, so it is impossible to edit wp-config.php, which has wrong DB credentials of previous host server. The Webhost insists there are “php tools” to do this. Does anyone know them & if so please let me know.
    3. it seems .htaccess use is blocked on the server. Is it possible to do without one, something I thought is not possible, may be mistakenly.

    An easy solution would be an immediate shift to an appropriate web host, but it seems that is currently not possible & the site is needed right away, which puts one under a lot of pressure.

    I have run many WordPress sites hosted in many different places & have never encountered such issues.

    I would very much appreciate immediate help.

    Regards

    • This topic was modified 9 years, 8 months ago by xprt007.
Viewing 2 replies - 1 through 2 (of 2 total)
  • 1 – If you can FTP your database to your host, they should be able to import it into their MySQL DB.

    2 – Not sure what “php tools” they are talking about. wp-config.php, as you know, is simply a text file. Maybe have them update the file?

    3 – Technically, the .htaccess file is not required. The rewrite rules within the file are what is required. If your host could add them in another config file, you MIGHT be ok.

    With all of this said, if it were me, I’d move off of this web host as soon as humanly possible.

    Thread Starter xprt007

    (@xprt007)

    Hi there

    Thank you for the response and your the suggestions.
    I actually emailed the database yesterday, I’m also not aware of which PHP TOOLS they are still insisting I should use, apparently as some form of magic solution to the mentioned problems.

    That’s the only response I have received so far and none to the repeated request to help import the sent database, allow .htaccess use on server, as I also need it for a Drupal CMS-based site, which requires it, none to helping overwrite wp-config.php or the Drupal equivalent, which was emailed to them … or to give the user permission to delete or overwrite one’s own files which are protected or in protected directories.

    The issue of changing the host is not in my hands.

    What more can one do under such circumstances?

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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