php server error – on updating to PRO

  • Resolved triciamartin

    (@triciamartin)


    2 weeks, 3 days ago

    I tried to update Survery Maker from free to pro yesterday and my site crashed with a PHP Server error.

    I need help with fixing this issue. I checked the option to save my data prior to the update and am also concerned that prior survey results may now be lost.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 weeks, 2 days ago

    Dear @triciamartin,

    Thank you for your topic.

    We have replied to you by email for premium support. Our customer care specialists will be happy to assist you.
    Please note that commercial products are not supported in these forums.

    Thank you for understanding.

    Plugin Support Jasmine

    (@hyenokian)

    1 week ago

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: Jasmine
  • Last activity: 1 week ago
  • Status: resolved