Hi @ajiaim
When a subscription is cancelled by the customer, it’s status is no changed to cancelled immediately. If the subscription has a pre-paid term that has not been finished yet, the subscription will be assigned the Pending Cancellation status.
When the pre-paid term ends, the subscription’s status will be transitioned to Cancelled. Also admin can do cancellation at anytime.
Thread Starter
ajiaim
(@ajiaim)
What do you mean by pre-paid terms exactly?
I have one product and set it to renew payment once a day ($90).
I went to my account, pressed cancel and then the status changed to “Pending Cancellation status” It has been 2 days now and it’s still “pending”.
The initial signup was done via sandbox stripe using a Credit Card
Hi @ajiaim
We need to check this, whether subscription’s status is transitioned to cancelled when the pre-paid ( remaining time in active subscription ) term ends.
We will update the response in couple of days.
Hi @ajiaim
Please update the plugin to the latest version ( 1.3.1 ). We have fixed this and updated in the latest version.
