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  • Hello,

    What Browser are you using when you try to download the PDF file ?
    when a browser like Chrome on Android gets a PDF link and offers you the ability to open the file in Acrobat it’s only the URL that gets sent across to Acrobat, if the site you are loading the PDF from required a login to access the material when Acrobat requests the file, it may well be getting back a HTML login page instead of the PDF, which it can’t render.

    This is why if you download the file first and then open it in Acrobat it all works fine.

    I hope this helps.

    • This reply was modified 7 years, 10 months ago by wpbees.

    Are you using the default browser or another one? Android or iOS? It looks like it is a problem with the phone, not the site.

Viewing 2 replies - 1 through 2 (of 2 total)

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