PayPal transactions stuck "processing"

  • Resolved Dean Williams

    (@deano1987)


    10 years, 6 months ago

    Hello I’m having problems with transactions, they do not change from pending to complete and I have to manually contact every person who purchases from me.

    The only plugin I can think that may be causing this is SEO Ultimate.

    I’ve turned on the no cache setting and also enabled the “disable ipn” to use the slightly less secure method.

    Still everything is stuck in pending, any ideas?

    https://wordpress.org/plugins/easy-digital-downloads/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Pippin Williamson

    (@mordauk)

    10 years, 5 months ago

    Hi Dean,

    Please see our comprehensive FAQ on the issue: http://docs.easydigitaldownloads.com/article/190-payments-not-marked-as-complete

    Thread Starter Dean Williams

    (@deano1987)

    10 years, 5 months ago

    None of that relates to me, I have paypal IPN as im using it on multiple sites already that are custom built or using other frameworks.

    I have a dedicated host with full access and everything is allowed. I’m not using anything such as cloudflare.

    The only plugin which might cause an issue is SEO Ultimate so im hoping you have any ideas if this causes any issues, I cant disable it as its a requirement of the site etc…

    Moderator Pippin Williamson

    (@mordauk)

    10 years, 5 months ago

    Dean,

    There are numerous solutions on that page, not just the IPN configuration.

    Could you go to Downloads > Tools > System Info and post your contents here?

    Thread Starter Dean Williams

    (@deano1987)

    10 years, 5 months ago

    My reply went through all your solutions? I didnt just mention IPN did I????

    Anyway configuration below:

    ### Begin System Info ###

    — Site Info

    Site URL: http://deano.me
    Home URL: http://deano.me
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV: deano.me

    — User Browser

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 46.0.2490.86
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/46.0.249
    0.86 Safari/537.36

    — WordPress Configuration

    Version: 4.3.1
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%postname%/
    Active Theme: WebDesires 1.0.0
    Show On Front: posts
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 312M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive

    — EDD Configuration

    Version: 2.4.9
    Upgraded From: None
    Test Mode: Disabled
    Ajax: Enabled
    Guest Checkout: Enabled
    Symlinks: Disabled
    Download Method: Direct
    Currency Code: GBP
    Currency Position: before
    Decimal Separator: .
    Thousands Separator: ,
    Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

    — EDD Page Configuration

    Checkout: Valid
    Checkout Page: http://deano.me/checkout/
    Success Page: http://deano.me/checkout/purchase-confirmation/
    Failure Page: http://deano.me/checkout/transaction-failed/
    Downloads Slug: /downloads

    — EDD Gateway Configuration

    Enabled Gateways: PayPal Standard
    Default Gateway: PayPal Standard

    — EDD Tax Configuration

    Taxes: Disabled
    Tax Rate: 0
    Display On Checkout: Not Displayed
    Prices Include Tax: No

    — Must-Use Plugins

    — WordPress Active Plugins

    Ad Blocking Alert: 1.0.0
    Author hReview: 0.0.9.6
    Clean and Simple Contact Form: 4.5.1
    Cleanup WordPress: 1.2.0
    Custom Post Type UI: 1.1.2
    Disqus Comment System: 2.84
    Easy Digital Downloads: 2.4.9
    Fast Secure Contact Form: 4.0.38
    Google AdSense: 1.2.0
    Google Analytics: 1.0.6
    Google Analytics Dashboard for WP: 4.8.3
    Google Authorship Widget: 1.0
    Google Plus Widget: 1.5
    Guerrilla’s Author Box (WebDesires MODDED): xx
    Insert HTML Snippet: 1.2
    jQuery Lightbox: 0.24
    Meta Keywords & Description: 0.8
    Meta Tag Manager: 1.2
    NextScripts: Social Networks Auto-Poster: 3.4.27
    Prettify For WordPress: 1.0.1
    Redirection: 2.4.3
    SABRE: 1.2.2
    SEO Ultimate: 7.6.5.8
    Shareaholic | share buttons, analytics, related content: 7.6.2.3
    Social Metrics Pro: 3.1.0
    Stop Spammers Spam Control: 6.12
    W3 Total Cache: 0.9.4.1
    WP Canvas – Shortcodes: 1.81
    WP Render Blogroll Links: 2.1.8
    Yoast Breadcrumbs: 0.8.5

    — WordPress Inactive Plugins

    Advanced AJAX Page Loader: 2.7.2
    AuthorSure: 2.3
    Auto Affiliate Links: 5.1.1.2
    CP Contact Form with Paypal: 1.1.13
    Facebook Page Publish 2: 0.4.1
    ShareThis: 7.1
    WP Code Highlight: 1.2.9
    WP to Twitter: 3.1.8
    Yoast SEO: 2.3.5

    — Webserver Configuration

    PHP Version: 5.5.23
    MySQL Version: 5.6.27
    Webserver Info: Apache/2.4.12 (Unix) OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 256M
    Upload Max Size: 20M
    Post Max Size: 28M
    Upload Max Filesize: 20M
    Time Limit: 120
    Max Input Vars: 1000
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Installed

    — Session Configuration

    EDD Use Sessions: Enabled
    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    ### End System Info ###

    Moderator Pippin Williamson

    (@mordauk)

    10 years, 5 months ago

    I suspect it’s caused by this plugin: Stop Spammers Spam Control

    Please deactivate that plugin then test a new purchase.

    Does it get marked as complete?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘PayPal transactions stuck "processing"’ is closed to new replies.