Hello @ozil23 ,
Glad you reached out, happy to help.
PayPal Standard has been depractated for some time since it’s no longer officially supported by PayPal. Since you’re starter out fresh, you’ll want to connect to PayPal via PayPal Donations. That said, sometimes the initial connection can be a bit stubborn – here are the steps we recommend:
- open an Incognito or private browser instance
- log back into your site (if you’re not prompted to login, you should be, so use a different browser app)
- navigate back to the PayPal Donations screen
- click the Connect with PayPal Live button
- login to your PayPal account
- it says it will redirect you back to your previous screen, but that does not happen, go back manually if needed
- You might see an error. Refresh the screen and if it displays a link to say try again, click that. Note – this is the most common step that finishes the process successfully.
- If you still see a connection error, try the process again
- After the errors go away, click the Save Changes at the bottom of the screen
The good news is this is a one-time connection and you won’t have to encounter this again on the same website.
Let us know how you how things go! 👍🏻
Reference doc link for connecting is here:
https://docs.nexcess.com/software/give/paypal-donations/
Hello,
It’s been a while, and I know troubleshooting needs a little extra time. I’m marking this topic as resolved for now, but if you still have questions, you can reply right here, and I’ll be happy to hop back in.
Have a great day 🙂
