PayPal payments “On Hold”

  • Resolved dangerousdisco

    (@dangerousdisco)


    5 years, 5 months ago

    Hi 🙂

    I have a prblem!

    Some of my PayPal payments are marked as “On Hold”, while others have gone through.
    The ones on hold have this message: “Validation error: PayPal IPN response from a different email address ([REDACTED]@hotmail.co.uk). Order status changed from Pending payment to On hold.

    Now I’ve made sure that the email is correct and I have also entered the PayPal Identity Token.

    My question is, now that I have updated these settings, will the payments change from being “on hold” and find their way to my PayPal account, or to I need to ask the customer to pay again? Or do I change the status of the sale to “Payment Pending” and then the funds will come through automatically, or what?

    Thanks 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 5 months ago

    Hi there 👋

    As you have already corrected the email address, now you shave to manually change the order status from On Hold to Processing or to Completed because they will not move automatically.

    https://www.screencast.com/t/e8AKvfKH

    Also, please kindly note that if the only thing you had wrong was the email address, then the money should be in your account.

    I hope that helps. 🙂

    Thread Starter dangerousdisco

    (@dangerousdisco)

    5 years, 5 months ago

    Thanks 🙂

    I hadn’t entered the PayPal Token 🙁

    If I now manually change to “processing”, will the payment come through automatically after that?

    Thread Starter dangerousdisco

    (@dangerousdisco)

    5 years, 5 months ago

    All OK – no need to answer – all sorted 🙂

    Thanks 🙂

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 5 months ago

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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