More info: I have this installed on three WooCommerce sites and it’s doing the same thing on all three.
Hello @forthinc
thank you for contacting us about this issue. We have not seen this one before, so definitely want to take a closer look at this. The fact that you have 3 sites that have the same issue, could mean that a common component within those sites is causing this issue.
In order to take a closer look, it would be best to have for open a ticket with our service desk, so you can share some more details on your site. If you agree, please follow these instruction. We especially would like to get the System Report of those 3 sites that had this issue, so we can check for these common components.
Thank you.
Joost
I tried. I get this:
We couldn’t create a request
System Report cannot exceed 32767 characters
I attached it as a text file. If that didn’t work, I can email it.
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This reply was modified 4 years, 7 months ago by
forthinc.
Our developers are investigating what’s happening here with the order creation.
The default credit card payment method should not cause this behavior and is the only workaround we could suggest as of now.
Also, apologies for the trouble with our support page. It seems we should extend the character limit in the widget.
In case anyone can’t use the widget, you can also open a ticket directly from our support portal:
https://inpsyde.atlassian.net/servicedesk/customer/portal/8/group/16/create/81
Kind regards,
Niklas
This issue will be addressed with our upcoming update 1.6.0.
Apologies for the trouble caused by it.
For now, temporarily disabling the PayPal Card Processing should work around this issue but we a better solution is on the way.
Kind regards,
Niklas
Hello
yesterday we have released a new version of our plugin (version 1.6.0) that contains a fix for the issue you are experiencing. If you are still encountering this issue you should open a new thread on our support forum or create a ticket with our service desk: https://paypal.inpsyde.com/docs/request-support/
We have tested this fix to be working, so we would really want to hear back from you if you are still seeing duplicate orders coming in.
Kind regards,
Joost
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I have archived the many replies from other people and I am closing this runaway topic to new replies.
If someone needs support then per the forum guidelines please start your own topic.
https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
You can do so here.
https://wordpress.org/support/plugin/woocommerce-paypal-payments/
Do not reply and take over someone else’s topic. That’s not cool to the person who reported their problem. Start your own topic instead.
