• Resolved scruffy1

    (@scruffy1)


    Hi guys,

    Not sure what is going on but woo started displaying this message to customers “This order cannot be paid for. Please contact us if you need assistance.” consequently we have not been able to receive any payments for orders.
    Any advice would be most welcome.
    Thank you, Tracey

    Status report below.

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Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    Hi Tracey,

    Sorry to hear this. Let’s get it sorted quickly.

    Looking at your System Report, I can see Store Vacation Lite for WooCommerce is currently active. If vacation mode is switched on, it can prevent customers from completing payments entirely. Could you check that plugin’s settings and confirm whether vacation mode is enabled? If it is, disabling it would be the first thing to try.

    One other thing: I don’t see a PayPal payment plugin in your active (or inactive) plugins list. Could you confirm which PayPal plugin you’re using and whether it’s still installed? You can check under WooCommerce → Settings → Payments to see which gateways are currently enabled.

    Those two things should tell us quickly where the issue is.

    Thread Starter scruffy1

    (@scruffy1)

    Hi,
    Thank you for the ultra-fast reply.
    1) Vacation mode is currently switched off.
    2) PayPal Standard Active – PayPal Standard redirects customers to PayPal to enter their payment information.
    I hope this helps.

    Thank you, Tracey

    Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    Hi @scruffy1,

    Thanks for confirming that Vacation Mode is switched off.

    Since you’re using PayPal Standard, the next thing to check is whether WooCommerce is blocking the order payment page before the customer is redirected to PayPal.

    The message “This order cannot be paid for.” usually appears when WooCommerce opens an existing order payment link, but the order/payment session does not match the current customer, or the order is not in a state where payment can be accepted.

    Could you please test this in a private/incognito browser window?

    1. Open a private/incognito window.
    2. Add a product to the basket.
    3. Go through checkout as a guest.
    4. Select PayPal Standard.
    5. Check whether you are redirected to PayPal, or whether the same “This order cannot be paid for” message appears.

    If the same message appears, please check the order created from that attempt under WooCommerce → Orders and let us know:

    1. What order status it has.
    2. Whether it is assigned to a customer account or listed as a guest order.
    3. Whether the payment method shows as PayPal Standard.
    4. Whether there are any related logs under WooCommerce → Status → Logs around the time of the test.

    It would also be worth confirming that PayPal Standard is enabled under WooCommerce → Settings → Payments, and that the PayPal email address is correct. However, the main thing we need to confirm first is whether WooCommerce is blocking the order payment page before the PayPal redirect happens.

    That should help us narrow down whether this is related to the order/customer session, the order status, or the PayPal Standard configuration.

    I hope that helps. Let us know how it goes!

    Thread Starter scruffy1

    (@scruffy1)

    hi,

    Testing as per your instructions – I go to the paypal page and was presented with “Things don’t appear to be working at the moment. Please try again later.” I am not sure if this is a paypal issue or something else.

    the url that appeared was - https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=f977693e34a9f&code=INVALID_BUSINESS_ERROR&YWRzZGRjb29raWU%3D=F62wL~o07EnQNrHnVU4sERnTx_2pyFtlXEz94GPmFX8pxH7jPMi~J_tnnWdxeJXOzxQJAPzB6h5jkhDHc7Sp5xF0iOv5dwbzdi_R8rfF4uGxKMoi1JMu18iwPYo0ReLj

    Not sure if the URL sheds any light on the issue.

    Thank you, Tracey

    Thread Starter scruffy1

    (@scruffy1)

    Hi,

    I think I may have found the issue, however, I will have to wait for orders again. I tried it after finding issue, and it worked for me in private mode on browser. The issue was some of my email addresses had been deleted on the PayPal account.

    Thank you, Tracey

    Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    Hi Tracey,

    Thanks for testing that and for sharing the update.

    That does sound like the likely cause. The PayPal error URL includes INVALID_BUSINESS_ERROR, which usually points to PayPal not recognizing the business/receiver email being sent with the payment request. If the email address configured in PayPal Standard was removed from the PayPal account, PayPal would not be able to process the payment.

    Please make sure the email address set under Payments → PayPal Standard matches an active and confirmed email address on your PayPal account.

    It’s also good that the private browser test worked after correcting that. I’d recommend keeping an eye on the next few live orders to confirm payments continue going through normally.

    I’ll leave the thread open for now. Please let us know how the next order goes, or if the same message appears again.

    Thread Starter scruffy1

    (@scruffy1)

    Thank you very much Frank

    I will update you later

    Thank you, Tracey

    Thread Starter scruffy1

    (@scruffy1)

    Frank,
    Orders are coming in and being paid for.
    Thanks for the help and suggestions.
    Thank you, Tracey

    Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    Hi @scruffy1,

    That’s wonderful to hear! I’m really glad orders are coming through and being paid for again. That “This order cannot be paid for” message is always stressful when it hits a live store, so I’m pleased it’s behind you now.

    If anything resurfaces or you notice any odd behaviour at checkout, don’t hesitate to start a new thread and we’ll pick it straight back up.

    Wishing you and the shop a great rest of the week, and happy selling! 🌱

    If you have a spare moment and feel the support here was helpful, a quick review is always appreciated: https://wordpress.org/support/plugin/woocommerce/reviews/

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