PayPal Monthly Donations – 500 error

  • Resolved parkbum

    (@parkbum)


    5 months, 2 weeks ago

    Hi there,
    I am an Intermediate WP user and hoping for some help. Keep in mind I have disabled all other plugins aside from the GiveWP suite, and enabled debugging through the php.ini.

    The issue happens when a user attempts to setup reoccurring payments using PayPal. Other methods work fine. The user is directed to the PayPal website to step their payments. They are able to put in their credit card and hit submit, but when the request is sent back to the origin site, it bounces back and in the console I can dig out a 500 error saying “Failed to load resource: the server responded with a status of 500 ()” and from the debugging I see:

    Warning: Undefined array key “formId” in /var/www/html/wp-content/plugins/give/src/DonationForms/DataTransferObjects/DonateFormRouteData.php on line 51

    Warning: Undefined array key “gatewayId” in /var/www/html/wp-content/plugins/give/src/DonationForms/DataTransferObjects/DonateFormRouteData.php on line 52

    Warning: Undefined array key “originUrl” in /var/www/html/wp-content/plugins/give/src/DonationForms/DataTransferObjects/DonateFormRouteData.php on line 53

    Warning: Undefined array key “isEmbed” in /var/www/html/wp-content/plugins/give/src/DonationForms/DataTransferObjects/DonateFormRouteData.php on

    line 54 Forbidden

    Thoughts? And thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    5 months, 2 weeks ago

    Hello @parkbum,

    Since the Recurring Donations plugin is a premium add-on, we cannot provide support for that here. Please go to our priority support page in here — https://givewp.com/priority-support/, and we’ll be happy to take a closer look at the issue.

    I’m marking this one as resolved, but please reach out to our priority support team in the link above.

    Important: when you reach out, please include these items so we can assist you faster:

    • your system information – to do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your email reply.  Here is a (silent) video showing you were to find and copy this info.
    • https://www.loom.com/share/cc68cd6b3ecf4b32b28f3d6656291ba4
    • The PHP error log entry for the 500 server error. If you are not sure how to access the PHP error logs, you can ask your web host where to find these on the server, then attach the full log file in your reply back to us.

    We look forward to guiding you to a resolution 🙂

Viewing 1 replies (of 1 total)

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