Paypal IPN error message

  • btoast

    (@btoast)


    2 days, 3 hours ago

    We use your plugin to process donations to our local non-profit group. The group treasurer is getting the following message from Paypal:

    “Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing: [removed, see page link]

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.”

    I have instructed the treasurer to uncheck the box next to “Receive messages from enabled IPN” and remove the URL entirely from the Notification URL field in the Paypal account, as we do not use any of the info in the IPN and don’t need to track it. However, he’s saying it’s already disabled. The Paypal support chat provided the following response: “You might still be receiving IPN warnings even when IPN is disabled in your settings due to a third-party shopping cart or API call that includes an IPN. This can override the settings of your PayPal account, including existing IPN configurations. To troubleshoot, you can debug the shopping cart’s API variables and variable values, or contact the shopping cart’s technical support staff. For further resources, you can visit the IPN troubleshooting tips documentation.”

    As the group’s web admin, I cannot find any setting in the plugin that will turn this off. Do you have any suggestions of how to proceed further? The treasurer is getting concerned about the volume of warning emails from Paypal. Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    1 day, 18 hours ago

    Hi @btoast,

    Thanks for the question, sorry that you are having problems.

    1. When I visit (https://thecbba.org/wp-admin/admin-post.php?action=add_wpedon_button_ipn) which is the IPN URL for your site, I see in the title of the page that an error has occurred. I’m not sure exactly what the error is, but it maybe related to another plugin or WordPress issue.

    That error means that PayPal can’t talk to your site and send an instant payment notification (IPN) of a recent transaction.

    2. Regarding if the setting for IPN is turned off on PayPal and the plugin can override that email, I don’t know the answer to that. I have not had this situation happen before.

    3. The plugin does not have a feature to turn IPN off. It’s used to update the payment history section of the plugin and show completed payments.

    4. The email notification you are getting are harmless, the worst that will happen until this is fixed is that the plugin won’t show up to date sale information in the admin. If you ignore this problem completely, nothing bad will happen. You will still be able to go to PayPal.com and view all of the transaction history.

    If you want to fix the issue, my recommendation would be to see if you can find the reason that page is giving an error. You maybe able to look in the PHP error logs to find the error. If you are able to find the error message related to this, you can share that with me and I can help you out more if it’s something I can help with.

    Best,
    Scott

    Thread Starter btoast

    (@btoast)

    1 day, 5 hours ago

    Thanks for the information Scott, I will dig around on my end (possibly this is due to the previous Paypal plug-in we used?) and let the treasurer know the messages aren’t anything to be concerned about. Appreciate your quick response.

Viewing 2 replies - 1 through 2 (of 2 total)

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