Paypal description field

Viewing 4 replies - 1 through 4 (of 4 total)
  • jenskyverge

    (@jenskyverge)

    5 years, 4 months ago

    Hi @pkamil,

    Thanks for reaching out about Braintree for WooCommerce! I’ll be happy to help.

    This field should be populated automatically by the product names in the order. As a starting point, could you please send over your system status so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Additionally, I found that there was an issue previously where this field was blank if the product names exceeded the 127-character limit (for every line item individually). Could you tell me if the field is populated when the line items contain less that 127 characters?

    Thanks,

    Jennifer

    Julie Martin

    (@julieskyverge)

    5 years, 4 months ago

    Hi @pkamil,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks so much,

    Julie 🙂
    SkyVerge

    Thread Starter pkamil

    (@pkamil)

    5 years, 4 months ago

    Hey,

    Unfortunately, your solutions did not help. I have tried short names below 120 letters and also nothing.

    Kamil

    Julie Martin

    (@julieskyverge)

    5 years, 4 months ago

    Hi @pkamil,

    Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Thank you,

    Julie 🙂
    SkyVerge

Viewing 4 replies - 1 through 4 (of 4 total)

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