• Resolved trapbarn

    (@trapbarn)


    When a customer presses the “Proceed to Paypal” button, the code looks to see if a Paypal cookie exists on the device. If not present The buyer sees a default view of Guest Checkout allowing for debit or credit payment. If present, the buyer sees a PP login form.
    The former really confuses and irritates buyer who want to use theit debit card for payment.

    Can you have a bit of code that clears PP cookies from the device when ever they place an item in the cart? PLEASE

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @trapbarn,

    Can you please share more details regarding the issue you are facing? Please mention the name of the cookie and share the screenshots of it. Also, share the docs about that cookie if any.

    Thread Starter trapbarn

    (@trapbarn)

    Hi ,
    Thanks for responding.
    If a buyer has used a PayPal login previously, they are presented with this page when they press the Checkout with Paypal button.
    https://staging.trapbarn.com/wp-content/uploads/2021/10/pp1.jpg

    If they have never used PP or have cleared all cookies, then they see this form
    https://staging.trapbarn.com/wp-content/uploads/2021/10/PPP1.jpg

    Some buyers are confused by the first form, because if they are using a small screen, they do not see the “Pay by Credit or Debit card” unless they scroll down. This causes abandoned sales.

    The second from is much preferred to the first.

    Even better would be to have the following buttons on the Cart page.

    https://staging.trapbarn.com/wp-content/uploads/2021/10/pp3.jpg

    Can you do that?

    Thread Starter trapbarn

    (@trapbarn)

    This is the text taken from Paypal’s own web site…

    Browser cookies determine Checkout view
    The buyer’s checkout view on PayPal depends on their web browser’s cookies:
    If a PayPal cookie has been created: When the buyer lands on a PayPal page, they’ll see the PayPal Login but still have the option to select “Guest Checkout” or “Don’t have a PayPal Account?”
    If a PayPal cookie hasn’t been defined: The buyer sees a default view of Guest Checkout allowing for debit or credit payment.

    The question is …. can you rework your code to overcome this problem?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @trapbarn,

    The current implementation of the plugin is an ideal workflow based on good user experience and default PayPal workflow. Unfortunately, we cannot rework this for a user.

    Thread Starter trapbarn

    (@trapbarn)

    Sure, it’s a good product and I have used it for years but things can always be improved and it may be something worth considering for a future development.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘PayPal Cookies’ is closed to new replies.