Payment processing failed. Please retry

  • Resolved iamoliviarose

    (@iamoliviarose)


    7 years, 11 months ago

    Hi,
    I keep having failed payments (in test and live mode).
    According to the latest error:
    [http_request_failed] => Array
    (
    [0] => cURL error 35: Unknown SSL protocol error in connection to api.stripe.com:443
    )
    [stripe_error] => Array
    (
    [0] => There was a problem connecting to the Stripe API endpoint.

    My cURL version is 7.21.0, OpenSSL/0.9.8o.
    I am not sure what to do from there. Would you please be able to help?

    Thanks,
    Steph

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • royho

    (@royho)

    7 years, 11 months ago

    Hello,

    This is not an issue with Stripe but with your hosting company. You need to ask them to update your cURL/SSL to the latest versions.

    Thread Starter iamoliviarose

    (@iamoliviarose)

    7 years, 11 months ago

    Hi,

    Thank you for your reply. I have contacted my hosting provider. They told me I needed to update my php from my dashboard and that will update my cURL. I did and it worked.
    Thanks loads!

    Stephanie

Viewing 2 replies - 1 through 2 (of 2 total)

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