Support » Plugin: WooCommerce Square » Payment Processing Error

  • Resolved moboticus

    (@moboticus)


    When trying to make a test payment in the amount of $1.45 I continue to get the generic payment failed error of “Error: Square was unable to complete the transaction. Please try again later or use another means of payment.”

    I’ve set the active theme to TwentySeventeen and disabled all plugins apart from WooCommerce and WooCommerce Square. I have enabled logging and have attached the log for my most recent failed attempt below.

    01-30-2019 @ 02:40:16 – Info: Begin processing payment for order 840 for the amount of 1.45
    01-30-2019 @ 02:40:19 – Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => IDEMPOTENCY_KEY_REUSED
    [detail] => The idempotency key can only be retried with the same request data.
    [field] => idempotency_key
    )

    )

    01-30-2019 @ 02:42:58 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-30-2019 @ 02:42:58 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => IDEMPOTENCY_KEY_REUSED
    [detail] => The idempotency key can only be retried with the same request data.
    [field] => idempotency_key
    )

    )

    01-30-2019 @ 02:54:23 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-30-2019 @ 02:54:24 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => MISSING_REQUIRED_PARAMETER
    [detail] => Missing required parameter.
    [field] => card_nonce
    )

    )

    01-30-2019 @ 03:02:49 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-30-2019 @ 03:02:49 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => MISSING_REQUIRED_PARAMETER
    [detail] => Missing required parameter.
    [field] => card_nonce
    )

    )

    01-29-2019 @ 22:04:52 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-29-2019 @ 22:04:52 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => MISSING_REQUIRED_PARAMETER
    [detail] => Missing required parameter.
    [field] => card_nonce
    )

    )

    01-29-2019 @ 22:11:06 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-29-2019 @ 22:11:07 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => MISSING_REQUIRED_PARAMETER
    [detail] => Missing required parameter.
    [field] => card_nonce
    )

    )

    01-29-2019 @ 22:13:16 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-29-2019 @ 22:13:16 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => IDEMPOTENCY_KEY_REUSED
    [detail] => The idempotency key can only be retried with the same request data.
    [field] => idempotency_key
    )

    )

    01-29-2019 @ 22:23:52 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-29-2019 @ 22:23:54 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => IDEMPOTENCY_KEY_REUSED
    [detail] => The idempotency key can only be retried with the same request data.
    [field] => idempotency_key
    )

    )

    01-29-2019 @ 22:53:48 - Info: Begin processing payment for order 840 for the amount of 1.45
    01-29-2019 @ 22:53:51 - Error: Array
    (
    [0] => stdClass Object
    (
    [category] => INVALID_REQUEST_ERROR
    [code] => IDEMPOTENCY_KEY_REUSED
    [detail] => The idempotency key can only be retried with the same request data.
    [field] => idempotency_key
    )

    )

    As mentioned above, I am making a payment exceeding $1 and I've tried the normal troubleshooting steps of activating a default theme and disabling all plugings. I'm at a loss as to what to try next, and am about a hair's breadth away from calling it quits and going with PayPal.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hey @moboticus,

    Sorry about the trouble you are having with this. We have seen a handful of users that are experiencing this error. As it’s isolated to only a couple customers, we are trying to determine what may be in common across your sites or if this is an issue on Square’s end.

    So that we can take you to the open case that our development team is working on, can you please make a new ticket with our team. You can contact us at WooCommerce.com > My Account > Tickets? You may need to create an account. When opening the ticket, please make sure to select the Square plugin and include the information you shared here in this post. We will then be able to work with you further through that ticket.

Viewing 1 replies (of 1 total)
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