Payment Method: “Digital Wallet (ApplePay/GooglePay)”

  • markbennetts

    (@markbennetts)


    3 weeks, 1 day ago

    Hi, we’re recently started using this Revolut integration. We have Apple and Google Pay setup and working fine, orders come in with either “Google Pay via Revolut” or “Apple Pay via Revolut” correctly, which we have integrated with our 3rd party software to process orders.

    We’ve recently had a few orders coming in with the Payment Method: “Digital Wallet (ApplePay/GooglePay)”. I can’t find any reference to it other than on this out of date docs page: https://developer.revolut.com/docs/guides/merchant/accept-payments/no-code/plugins/woocommerce/features

    Could you let us know what’s going on here, it’s a bit confusing and I want to know what customers are seeing and why a new payment method has appeared out of nowhere.

    Many Thanks,
    Mark

Viewing 1 replies (of 1 total)
  • Plugin Support businessrevolutsupport_mayank909

    (@mayank909)

    3 weeks ago

    Hello Team,

    Thank you for contacting us,

    My name is Mayank and I am an Integration Specialist in Revolut,

    In order to be able to further assist you in regards to the encountered unexpected behaviours please reach out to our in App Help section and ask for your case to be escalated.

    To further debug this we would need you to share information that should not be shared on a public forum

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App
    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.

    Best regards,
    Mayank

Viewing 1 replies (of 1 total)

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