Payment Issues

  • Resolved JGarth

    (@jgarth)


    4 months, 2 weeks ago

    We have an online store and orders were processing fine. For some reason starting on the 12th or 13th of December started having issues where customers said they were getting errors trying to process with Paypal, Venmo, and Apply Pay.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jignesh

    (@jigneshmpatel)

    4 months, 2 weeks ago

    Hello @jgarth,

    Thanks for reaching out and for the details.

    Since PayPal, Venmo, and Apple Pay are all processed through PayPal in our plugin, the best next step is to review the PayPal logs to identify the exact error occurring during checkout.

    Please follow these steps to share the logs with us:

    1. Go to WooCommerce → Status → Logs
    2. From the dropdown, select the log file named wpg_paypal_checkout
    3. Download the latest log file (or the one that matches the time when customers experienced the issue)
    4. You can submit the log file securely using this link: https://forms.gle/ujw7CrV3eKWYjgPQ6

    Once we review the logs, we’ll be able to confirm what’s causing the payment failures and guide you with the appropriate fix.

    Looking forward to your update.

    Best regards

    Plugin Support Jignesh

    (@jigneshmpatel)

    4 months, 1 week ago

    I’m closing this ticket now. If you have any further questions or run into any issues, feel free to open a new one — we’ll be happy to assist you.

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