Payment issue with stripe payment gateway

  • Resolved jerry03

    (@vinoth03)


    3 years ago

    Hi,

    I have facing the below issue in Stripe payment gateway.

    ->Placing the order via stripe.

    ->Order got placed successfully.

    ->Payment also got detected from customer side.

    ->But it shows cancelled in admin order dashboard.

    In Order Note:

        1.Stripe payment intent created

        2.Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.

    Any suggestion would be much appreciated!  

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Tamrat A. (woo-hc)

    (@bisratlearn)

    3 years ago

    Hi @vinoth03

    I have facing the below issue in Stripe payment gateway. Placing the order via stripe. Order got placed successfully. Payment also got detected from customer side. But it shows cancelled in admin order dashboard.

    In Order Note: Stripe payment intent created, Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled. Any suggestion would be much appreciated!

    From what I understand, you’re experiencing an issue with the Stripe payment gateway where payments are being deducted from the customer’s side but are showing as cancelled in the admin order dashboard.

    The error message you’re seeing, “Unpaid order canceled – time limit reached. Order status changed from Pending payment to Cancelled,” typically occurs when the system waits for a certain period for the payment to be confirmed, and if it doesn’t get the confirmation within that timeframe, it automatically cancels the order.

    Let’s dig a little deeper to find out what’s causing this. Could you please share your site’s System Status with us? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    And finally, if there are any fatal error logs, could you share those with us too? You’ll find them under WooCommerce > Status > Logs.

    Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

    Once we have all this information, we’ll be better equipped to pinpoint the problem and suggest a solution. In the meantime, you might want to consider disabling all plugins except for WooCommerce and switching to a default WordPress theme like Storefront. This will help us determine if there’s a conflict with other plugins or themes.

    Here’s a helpful guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts

    Thank you for your cooperation and we look forward to resolving this issue for you promptly.

    Thread Starter jerry03

    (@vinoth03)

    2 years, 12 months ago

    Thanks for the reply, Here you can check the required details

    System report:

    `
### WordPress Environment ###

WC Version: 7.5.1
REST API Version: ✔ 7.5.1
WC Blocks Version: ✔ 9.6.6
Action Scheduler Version: ✔ 3.6.0
Log Directory Writable: ✔
WP Version: ❌ 6.2.2 - There is a newer version of WordPress available (6.3)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU
External object cache: –

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Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 2 GB
PHP Time Limit: 9000
PHP Max Input Vars: 1000
cURL Version: 8.2.0
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.43
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
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SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: wp_
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### Post Type Counts ###

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page: 17
post: 3
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revision: 974
shop_order: 29
tm_global_cp: 1
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### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

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Contact Form 7: by Takayuki Miyoshi – 5.7.5.1
Simple Custom CSS and JS: by SilkyPress.com – 3.43
GTM4WP: by Thomas Geiger – 1.16.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Bookings and Appointments For WooCommerce Premium: by PluginHive – 3.1.8
reCAPTCHA for WooCommerce: by Elliot Sowersby
RelyWP – 1.3.0

Replace Image: by WP Zone – 1.1.7
Slider Revolution: by ThemePunch – 6.6.11
Safe SVG: by 10up – 2.1.0
Simple History: by Pär Thernström – 4.0.1
Tawk.to Live Chat: by Tawkto – 0.8.0
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Converter for Media: by matt plugins – 5.8.4
WooCommerce Stripe Gateway: by WooCommerce – 7.4.1
Pixel Manager for WooCommerce: by SweetCode – 1.32.1
WooCommerce PayPal Payments: by WooCommerce – 2.1.0 (update to version 2.2.0 is available)
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.1
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WooCommerce: by Automattic – 7.5.1 (update to version 8.0.2 is available)
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WP Captcha: by Devnath verma – 2.0.0
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WP Rocket: by WP Media – 3.12.6.1

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API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
phive_booking (phive_booking)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
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rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
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Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
Order datastore: WC_Order_Data_Store_CPT

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Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Woodmart Child
Version: 7.0.4.1669273685
Author URL: http://themeforest.net/user/xtemos
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 7.0.4
Parent Theme Author URL: http://themeforest.net/user/xtemos
WooCommerce Support: ✔

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.4.0
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart-child/woocommerce/loop/no-products-found.php
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woodmart/woocommerce/loop/pagination.php
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woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
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woodmart/woocommerce/single-product/related.php
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woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: AU
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ✔

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Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
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payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ✔ Next scheduled: 2023-08-17 07:11:03 +10:00
Options: ✔
Notes: 119
Onboarding: completed

### Action Scheduler ###

Complete: 72
Oldest: 2023-07-17 00:16:33 +1000
Newest: 2023-08-16 13:02:51 +1000

Pending: 3
Oldest: 2023-08-16 17:17:37 +1000
Newest: 2023-08-18 17:05:07 +1000

Failed: 5
Oldest: 2022-11-28 21:06:53 +1100
Newest: 2023-05-15 15:00:56 +1000


### Status report information ###

Generated at: 2023-08-16 17:16:49 +10:00
`

    Error Log:

    This is the error log of 2023-08-10.

    Issue raised date: 2023-08-10.

    Issue raised order: 11332

    2023-08-10T01:21:56+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log==== 
payment_intents request: Array
(
    [amount] => 2100
    [currency] => aud
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====


2023-08-10T02:14:23+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T04:03:35+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
payment_intents request: Array
(
    [amount] => 3750
    [currency] => aud
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====


2023-08-10T04:04:29+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
customers request: Array
(
    [email] => '--------'
    [description] => Name: Laura Hart, Username: laura.hart
    [name] => Laura Hart
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => en-US
        )

)

====End Log====


2023-08-10T04:04:30+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
payment_intents/pi_3NdQ5zGN2IcModNO05B9MAdy request: Array
(
    [amount] => 3750
    [currency] => AUD
    [statement_descriptor] => 
    [description] => Order 11332
    [customer] => cus_OQGenT7NksgTfS
    [payment_method_types] => Array
        (
            [0] => card
        )

    [metadata] => Array
        (
            [customer_name] => Laura Hart
            [customer_email] => '--------'
            [site_url] => '------------'
            [order_id] => 11332
            [order_key] => wc_order_vDEy5Zrv5gzL0
            [payment_type] => single
        )

)

====End Log====


2023-08-10T04:04:35+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
charges/ch_3NdQ5zGN2IcModNO0qkK97dm request: Array
(
)

====End Log====


2023-08-10T04:04:36+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
Could not find order via charge ID: ch_3NdQ5zGN2IcModNO0qkK97dm
====End Log====


2023-08-10T04:04:36+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
Stripe PaymentIntent pi_3NdQ5zGN2IcModNO05B9MAdy succeeded for order 11332
====End Log====


2023-08-10T04:18:17+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T06:25:59+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T10:22:40+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T14:24:29+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T21:45:04+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T23:27:46+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
payment_intents request: Array
(
    [amount] => 6100
    [currency] => aud
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====


2023-08-10T23:49:42+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====

    Thanks

    Thread Starter jerry03

    (@vinoth03)

    2 years, 11 months ago

    Hi @bisratlearn

    Issue is resolved after a plugin update. Don’t know the exact reason but it is working now.

    Thanks.

    • This reply was modified 2 years, 11 months ago by jerry03.
Viewing 3 replies - 1 through 3 (of 3 total)

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