• Resolved cschng96

    (@cschng96)


    Hi,

    Our customer has successfully made payment on stripe, but it’s timeout in woocommerce order.

    Pls refer to the image attached.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    Hi @cschng96

    You mention that your checkout process is timing out but your screenshot is showing a PHP exception during the redirect that is called for local payment methods.

    The error is indicating that your payment intent doesn’t have an order ID in the metadata, which the plugin adds by default. If you’re manipulating the metadata using a filter, ensure you’re not removing the order_id property.

    Kind Regards,

    Thread Starter cschng96

    (@cschng96)

    Hi,

    Thanks for your prompt reply.

    Pls refer to the images attached.

    Plugin Author Clayton R

    (@mrclayton)

    Hi @cschng96

    When a pending order remains pending for a certain amount of time, Woocommerce will automatically cancel the order. That’s where that time-out note is coming from.

    The reason it’s timing out is due to the error in your first screenshot. Per my previously reply, make sure you aren’t modifying the payment intent metadata and removing the order ID. That’s the only way that value would not exist.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

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