Payment does nothing

  • Resolved ComonSoft

    (@comonsoft)


    3 years, 7 months ago

    Hi,

    we have a page with a donation product type. The popup for payement is well dispayed, filling verification works fine. But when we click to Payement button we have an infinite loop, with no response, no error. Its happend even in production and test mode.
    Debug log file activated is empty :
    [03/23/2022 09:26:02 AM] – Stripe Payments debug log file
    PHP error file empty
    JS error console empty

    Any Idea ?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
1 2
  • Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    To complete,I notice the field payment-intent is empty in payment form. This cause this issue, without any error displayed.

    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 7 months ago

    Hi, is your site running a cache plugin by any chance?

    Regards.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    Yes WPSupercache is installed. We tried disable cache and same issue.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    Please anybody can help?

    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 7 months ago

    Hi, please try the following troubleshooting tests.

    https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    Thank you.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    It worked perfectly during several months. It’s appeared after we move to a new server. But no IP address is set indicated in settings?

    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 7 months ago

    Hi,

    It’s appeared after we move to a new server. But no IP address is set indicated in settings?

    This means that the issue is coming from your new server or host. Can you speak to your host and find out what is causing this issue in your site? They might even have a cache system running in your server as well.

    Regards.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    This means that the issue is coming from your new server or host. Can you speak to your host and find out what is causing this issue in your site? They might even have a cache system running in your server as well.

    We checked, no cache server just expires for static files. What is the code that set payment-intent field in the form from your plugin, should be explained?

    • This reply was modified 3 years, 7 months ago by ComonSoft.
    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 7 months ago

    Hi, can you deactivate and delete the plugin. Then install a fresh new copy and check to make sure your API credentials are correct. Then carry out a test. Check the log file if something goes wrong. Report back with any findings. Before you begin make sure you enable debug logging.

    Thank you.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    Hi, can you deactivate and delete the plugin. Then install a fresh new copy and check to make sure your API credentials are correct. Then carry out a test. Check the log file if something goes wrong. Report back with any findings. Before you begin make sure you enable debug logging.

    Thank’s for your proposal, but if we do that we’ll loose all donation history! Any other way to reinit credential API without loosing all data?

    • This reply was modified 3 years, 7 months ago by ComonSoft.
    • This reply was modified 3 years, 7 months ago by ComonSoft.
    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    We deactivate and delete plugin. Fresh new copy, still the same. Please help!

    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 7 months ago

    Hi, did you also set up a new API?

    Regards.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    No. We test this API on another website domain and it works pefectly. We test also your plugin in troubleshooting mode and not working.

    Thread Starter ComonSoft

    (@comonsoft)

    3 years, 7 months ago

    When we submit the form, no calls to API, like
    POST /v1/customers
    POST /v1/payment_intents
    …
    Could you help us to debug an test where the issue could come from. Because these any error or warning in any logs files.

    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 7 months ago

    Hi, are you by any chance also running the Autoptimize plugin in your site?

    Regards.

    • This reply was modified 3 years, 7 months ago by mbrsolution.
Viewing 15 replies - 1 through 15 (of 17 total)
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