Hi @ganiyuidris69,
my payment is disabled, i tried to edit my details for it says account suspended however my stripe account is active and working well, my deposit is also active, it says my next deposit is January 26..
WooCommerce Payments uses what is called a Stripe Connect/Express account and these accounts are not related to a standard Stripe user account.
If you contact our support team over at WooCommerce.com referencing what you’ve written above they will be able to take a closer look at your WooCommerce Payments account for you and help with this.
You can contact our support team from this page of WooCommerce.com below, when submitting your support request select WooCommerce Payments as the plugin you require assistance with.
https://woocommerce.com/my-account/create-a-ticket/
I understand woocommerce payment is different from a standard stripe account, however we could still login from stripe website using our mails alone while code are sent to our phone as verification to login..
However, I will contact woocommerce soon.. I just want to know if my payment can be processed…
Can you kindly tell me if my fund Wil be deposited on the 26th as stated on my dashboard..
Hi @ganiyuidris69,
`I understand woocommerce payment is different from a standard stripe account, however we could still login from stripe website using our mails alone while code are sent to our phone as verification to login..
However, I will contact woocommerce soon.. I just want to know if my payment can be processed…
Can you kindly tell me if my fund Wil be deposited on the 26th as stated on my dashboard..`
Please reach out to our support team at the following address, and we should be able to help you figure this out.
https://woocommerce.com/my-account/create-a-ticket/
Make sure to include the email address associated with your Stripe account in your ticket!
