Pay Later Issue

  • Resolved EliteGent

    (@gentlemako)


    4 years, 4 months ago

    Hello,

    We always have customers complaining about the pay later option, when they go through the Paypal thing, they don’t receive any email, notification, or anything, they don’t get redirected to the thank you page as well. all they see is a pending transaction on their bank account, and then they contact us to ask about their order.

    Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    4 years, 4 months ago

    Hi @gentlemako,

    What does the user see instead when not seeing the order confirmation page?
    Can you reproduce this behavior?
    The WooCommerce order is usually only created after the checkout has been successfully validated, as otherwise, no capture call will be made.
    So when there is no order on WooCommerce, there should also not be any payment captured by PayPal.

    Could you please send us a copy of your WooCommerce system report as described here?: https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread. Thanks!

    Kind regards,
    Niklas

    Thread Starter EliteGent

    (@gentlemako)

    4 years, 4 months ago

    Hello Niklas,

    I’m sorry but we can’t replicate the issue, what we know is most of the time when people use pay later for Paypal this is what they experience.

    After going through the process of Paypal credit nothing happen, they just go back to the website and don’t see a thank you page, they see that Paypal already charged their bank account/credit card the first charge, and we don’t have any order processing for them either.

    We have currently disabled the option since so many issues happening, otherwise, it will be greatly appreciated to look into it cause the pay in 4 helps finances some of the orders.

    Thank you.

    Plugin Support Syde Joost

    (@joostvandevijver)

    4 years, 3 months ago

    Hello,

    it seems you need to have the order reviewed by PayPal and ask them what is happening to it. As we don’t have the access to review any order, we can only advise you to reach out to PayPal Merchant Technical Support in order to do this. Please provide them with the PayPal & DEBUG ID for them to take a look.

    We will mark this thread as resolved. Please open a new thread if you believe the plugin is adding to this issue or if you have any other questions.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)

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