Password Resetting

  • Resolved lawchumba

    (@lawchumba)


    7 years, 2 months ago

    Hello, when my users/customers request for a password reset, the reset link is sent to the spam folder, how can I make it appear in the inbox folder.

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  • Rohit Motwani

    (@rohittm)

    7 years, 2 months ago

    Hi @lawchumba,

    This typically happens because the server sending out your messages is not the same address as your website. This can often happen in shared hosting environments. A good solution is to use a dedicated SMTP provider.

    We have a guide that will walk you through using a dedicated SMTP provider in our Email FAQ

Viewing 1 replies (of 1 total)

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