Plugin Support
Jelena
(@jmisic)
Hi,
We’re happy to hear that you love Shield! 🙂
Regarding the problem you’re having, sorry to hear that…
Renaming the login wont affect emails.
Shield never “intercepts” emails or blocks them in any way. It does log them, however, so you should be able to see whether the email for lost passwords are actually be sent using Shield’s Audit Trail.
This is the first thing to check. If they’re not being logged in the Audit Trail, then the actual process of lost password sending is being interrupted.
The next thing then is to assess your email deliverability on your WordPress site – are you using a dedicated and properly configured email system? This is a real problem for many on WordPress due to a lack of understanding around WordPress and emails. Setting up a dedicated email services like Postmark is critical:
https://getshieldsecurity.com/blog/postmark-preferred-transactional-email/
Perhaps have a read here as well to see: https://getshieldsecurity.com/blog/wordpress-email-deliverability/
Hope this was helpful for you in some way…
Regards,
Jelena
Thread Starter
dermir
(@dermir)
Hey,
Thanks for the quick reply.
I am using WP Mail SMTP Lite and all emails are sent correctly! Registration email, WP Mail SMTP test mail, everything 🙂
If I disable “Hide Login”, the password reset mail is also sent. But when I use “Hide Login” the SMTP plugin says “SMTP Error: Could not authenticate.”
As I said, this only happens with the wordpress “Password Reset Mail” and only with “Hide Login”. All other mails also work with the “Hide Login” option.
Greetings
Plugin Author
Paul
(@paultgoodchild)
What you’re saying here is that there’s an SMTP Error. This is the first place to look.
Sure, it happens when you rename the login page, but as we said, Shield does not affect email delivery at all. You are getting an SMTP error – you need to investigate the SMTP error and find out everything about it. Until you can determine what the SMTP error is, we can’t help you as it’s not our plugin with the error.
