Support » Plugin: MANGOPAY WooCommerce » Partial refund

  • jasperpeeters

    (@jasperpeeters)


    We are testing the Mangopay Plugin with WordPress & Woocommerce. Our setup is a C2C Marketplace.

    When a user places an order of 2 articles, the workflow of a partial refund is not clear to me. The order could consist of products of 2 different sellers. Therefore it is possible, that 1 part of the order has to be cancelled / refunded.

    Under WooCommerce – Orders I can see that particular order, and I can refund one product of the whole order within that view. On the mangopay dashboard I can see how the refund payment is initiated and successfully done.

    So far so good.

    But now I want to “complete” the order with the remaining one (valid) product. If I switch the Order-state to “Completed” I can see on the Mangopay Dashboard, that a transfer of BOTH products is initiated (including the one which was refunded).

    Is there an other way to finalize that order (containing a “valid” product and one which was already refunded)?

    Many thanks in advance!

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Viewing 5 replies - 1 through 5 (of 5 total)
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