Parent theme deleted when restored site

  • Resolved susanliptak813813

    (@susanliptak813813)


    9 years ago

    I backed up my site with UpDraftPlus for the first time two days ago. Today I needed to restore my site, and during the process I got several warnings saying that I needed to remove old directories. I clicked on the button as instructed but after backup was complete, I discovered my parent theme had been removed, along with deactivated plugins, and my website was totally broken. Why was my parent theme removed?
    Second question…is there a way to recover work that was done after the backup? I did a backup on 8/2 and had to restore files today on 8/4. I did a lot of work between those dates, and not only is that work gone, but most of the pages have reverted back to the way they were two weeks ago. I’m devastated. How do I prevent my parent theme from being removed in backup/restores and is there a way to recover the work I did between the backup and restore times?

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  • Plugin Contributor bcrodua

    (@bcrodua)

    9 years ago

    Hi,

    To help find out why the restoration failed, please could you send us a copy of the restoration log? This can be found in the ‘wp-content/updraft’ directory of the site via FTP.

    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

    Did you create a backup after all the changes you have done to your website? I’m afraid the only way to restore what was done is restoring through a backup.

    Regards,
    Bryle

Viewing 1 replies (of 1 total)

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  • 1 reply
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  • Last reply from: bcrodua
  • Last activity: 9 years ago
  • Status: resolved