Paid For Pro No Support Provided

  • ThirdEyeGroup

    (@thirdeyegroup)


    2 days, 6 hours ago

    I purchased the Pro version of the plugin in November of 2024. On 7/17 I sent a support request via the plugin and received confirmation of it being sent (Landed on thank you page with next steps info).

    They state 24 hour response, 48 hours on weekends. I waited a bit longer than that. I have yet to receive a response to my 7/17/26 ticket. I submitted a second ticket on 7/20/26, no response to that either as of the time of this post. My issue is urgent and I can’t get the assistance needed. This isn’t what I paid for. I’m unable to log into my account, can’t get the update I need, nor can I obtain the support I’ve paid for.

Viewing 1 replies (of 1 total)
  • Plugin Support Mark Amante

    (@markamante)

    1 day, 16 hours ago

    Hi @thirdeyegroup,

    I’m sorry to hear about your experience, and I understand how frustrating this must be, especially given the urgency of getting your website updated.

    We’d be happy to help. I wasn’t able to find an account with the email addresses you’ve mentioned. Could you reply to your support request with your license key or the email address used to purchase the license (if different)? That will help us locate your account and assist you further.

    We’ll continue the conversation through your support ticket to avoid sharing any sensitive information publicly.

Viewing 1 replies (of 1 total)

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