Paid and no response

  • Resolved mferna

    (@elpespunte)


    2 years ago

    I’m writing here because I don’t know if it’s normal. It’s the first time that I’ve bought a plugin, paid for it, more than €100, and it says “Pending”.
    On the support website it says in green that the support team is available. I’ve sent two tickets and after several hours, no response and no plugin. I don’t know what’s going on, but I don’t understand this.

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  • henningaa

    (@henningaa)

    2 years ago

    Hi mferna

    Thanks for reaching out. I apologize for the delay in the purchase.

    Your license was activated in the morning.

    Usually, we are available for you on weekdays from 10am to 4pm (Central European Time / Berlin)

    If you have further questions regarding the paid version of Advanced Ads or payments, please don’t hesitate to reach out again.

    Best regards,
    Henning

Viewing 1 replies (of 1 total)

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