• Resolved webpart

    (@webpart)


    About my topic “Page cache not working” created 1 month and a week ago, which you mistakenly marked as solved, do you have any news?

    Until when do we have to continue in version 3.2.3? !!!

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Step 1: Enable the caching mechanism

    Open wp-config.php and set the value of ENABLE_CACHE to “TRUE”:

    define(‘ENABLE_CACHE’, TRUE);

    Step 2: Create the cache directory

    Create a folder called “cache” and place it within the wp-content directory:

    /wp-content/cache/

    Step 3: Make the cache folder writable

    Ensure that the folder is writable by setting its permissions to 755 or 777.

    Thread Starter webpart

    (@webpart)

    I did exactly as instructed, and it didn’t work.

    Attention: Put define(‘ENABLE_CACHE’, TRUE); in wp-config.php causes the site to give an error and not even be displayed !!!

    We continue with version 3.2.3 !!!

    Plugin Support vupdraft

    (@vupdraft)

    I have asked my colleague to take a look at this

    Plugin Contributor Venkat Raj

    (@webulous)

    @webpart We tried to reproduce the issue at different servers with no success. Could you please export settings and share with us?

    Unless we have a way/step by step instructions to reproduce the issue, I’m afraid that I couldn’t help much.

    Thread Starter webpart

    (@webpart)

    Once again I describe the problem:

    webpart (@webpart)
    1 month, 3 weeks ago

    After updating from version 3.2.3, everything works fine with page caching if nothing else is done.
    However, if you purge the cache (clicking purge cache or disable/enable cache), write cache settings, …, it stops working.
    Reverting back to version 3.2.3, just save the cache definitions for it to work normally in this version.
    It is not possible to keep reverting to 3.2.3 and later updating to 3.2.9 whenever the cache is purged (for example after updating any plugin).
    I already tried uninstalling and reinstalling the plugin but the behavior is the same.

    Your last answer was:

    vupdraft (@vupdraft)
    1 month, 1 week ago

    Hi,

    Sincere apologies for the inconvenience. Our development team are working on this and we should have a new release for you soon.

    Now I’ve been given instructions that result in an error on the site.

    What are we left with?
    Do you resolve the error or not?
    We’ve been at this for months!!!

    Plugin Support vupdraft

    (@vupdraft)

    Apologies for the frustration, can you export your settings and share this with us?

    Thread Starter webpart

    (@webpart)

    I updated version 3.2.3 to version 3.2.10 after which I exported the definitions.
    I then reverted to version 3.2.3 to have page caching working on the site.

    As I don’t see how I can send the settings file (wpoptimize-settings-parteico), I transcribe its content:

    {“epoch_date”:1674226880723,”local_date”:”20/01/2023, 15:01:20″,”network_site_url”:”https://www.parteicobcs.pt”,”data”:{“cache_settings”:{“enable_page_caching”:1,”enable_mobile_caching”:1,”enable_user_caching”:0,”page_cache_length_value”:”3″,”page_cache_length_unit”:”months”,”enable_schedule_preload”:0,”preload_schedule_type”:”wpo_daily”,”cache_exception_urls”:[“/privada“,”/wp-login.php“,”/helpdesk-bcs*”],”cache_exception_cookies”:[“”],”cache_exception_conditional_tags”:[“”],”cache_exception_browser_agents”:[“”]},”minify_settings”:{“enabled”:”true”,”html_minification”:”true”,”enable_js”:”true”,”enable_css”:”true”,”enable_js_minification”:”true”,”enable_merging_of_js”:”true”,”exclude_js”:””,”enable_defer_js”:”individual”,”async_js”:””,”defer_js_type”:”defer”,”defer_jquery”:”true”,”enable_js_trycatch”:”false”,”exclude_js_from_page_speed_tools”:”false”,”enable_css_minification”:”true”,”enable_merging_of_css”:”true”,”exclude_css”:””,”async_css”:””,”inline_css”:”false”,”remove_print_mediatypes”:”false”,”exclude_css_from_page_speed_tools”:”false”,”enable_display_swap”:”true”,”gfonts_method”:”async”,”fawesome_method”:”inherit”,”remove_googlefonts”:”false”,”merge_inline_extra_css_js”:”true”,”emoji_removal”:”true”,”default_protocol”:”dynamic”,”disable_when_logged_in”:”false”,”clean_header_one”:”false”,”cache_lifespan”:”30″,”minify_advanced_tab”:”1″,”debug”:”false”,”edit_default_exclutions”:”false”},”smush_settings”:{“compression_server”:”resmushit”,”image_quality”:”75″,”lossy_compression”:true,”back_up_original”:true,”back_up_delete_after”:true,”back_up_delete_after_days”:”50″,”preserve_exif”:false,”autosmush”:false,”show_smush_metabox”:true,”webp_conversion”:false},”database_settings”:”enable-auto-backup-1=true&retention-period=2&revisions-retention-count=2&schedule_type=wpo_weekly&wp-optimize-auto%5Brevisions%5D=true&wp-optimize-auto%5Bdrafts%5D=true&wp-optimize-auto%5Btrash%5D=true&wp-optimize-auto%5Bspams%5D=true&_wpnonce_db_settings=8acb3ab261&_wp_http_referer=%2Fwp-admin%2Fadmin.php%3Fpage%3DWP-Optimize&enable_cache_in_admin_bar=1&_wpnonce=8acb3ab261&_wp_http_referer=%2Fwp-admin%2Fadmin.php%3Fpage%3DWP-Optimize&enable-retention=0&enable-revisions-retention=0&enable-auto-backup-scheduled=0&enable-schedule=0&wp-optimize-auto[optimize]=0&wp-optimize-auto[unapproved]=0&wp-optimize-auto[transient]=0&wp-optimize-auto[usermeta]=0&enable-admin-bar=0″}}

    Thread Starter webpart

    (@webpart)

    Hi,

    Any news about this subject?

    Plugin Support vupdraft

    (@vupdraft)

    Apologies for the delay, I have asked my colleague to take a look at this.

    Thread Starter webpart

    (@webpart)

    Still no news?

    Thread Starter webpart

    (@webpart)

    I upgraded to version 3.2.12.
    The page cache still doesn’t work !!!

    Had to revert back to version 3.2.3 again.

    Thread Starter webpart

    (@webpart)

    Don’t tell me anything?
    Don’t you want to know about a plugin user who was stuck in version 3.2.3 because the page cache doesn’t work in versions after this one?

    I’ve been trying for months to get this support to follow up on this problem (the most recent submission was the exported settings) but invariably the result is the closing of the ticket (always as resolved !!!) with no response.

    It remains for me to replace the plugin and spread a note against its use.

    Plugin Support vupdraft

    (@vupdraft)

    Hi, sincere apologies, I am just following this up with our development team

    Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Apologies, our development team were unable to replicate your issue, would we be able to log into your site to take a look at it. This would really help us to diagnose and provide a fix for your issue. Could you contact us here: https://getwpo.com/premium-support/ and we will do everything we can to resolve this for you.

    Thread Starter webpart

    (@webpart)

    Obviously, and as I mentioned earlier, logging into our website will not be possible for security reasons.

    I repeat once more below the description that I have already given several times in recent months.
    We are certainly not the only ones to see this problem on a windows server.

    After updating from version 3.2.3, everything works fine with page caching if nothing else is done.
    However, if you purge the cache (clicking purge cache or disable/enable cache), write cache settings, …, it stops working.
    Reverting back to version 3.2.3, just save the cache definitions for it to work normally in this version.
    It is not possible to keep reverting to 3.2.3 and later updating whenever the cache is purged (for example after updating any plugin).
    I already tried uninstalling and reinstalling the plugin but the behavior is the same.

Viewing 15 replies - 1 through 15 (of 17 total)

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