Our wordpress site keeps going down

  • Kathy

    (@kathrynal)


    12 years, 6 months ago

    Hi,

    Our WordPress site keeps going down. I recently did the update on the software and had issues with the Permalinks. Now when I try to view the site I get an internal server error. Will copy and paste below. The site comes back up…and crashes again. I’m new to WordPress and have no idea why the issues. Anyone have any suggestions?

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@dui-online.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ravi

    (@ravidreams)

    12 years, 6 months ago

    What was the reply from your webhost?

    This can also happen due to plugin incompatibility. Try to disable your plugins one by one to find the culprit when the site goes down next time.

    Thread Starter Kathy

    (@kathrynal)

    12 years, 6 months ago

    Hi Ravi,

    Our web host said ‘upon further investigation, this appears to be caused by someone hitting your server causing a load. They have blocked that IP address’

    If I change the plug-ins wouldn’t that effect the site?

    Ravi

    (@ravidreams)

    12 years, 6 months ago

    If your web host continues to block such IPs, that should solve the issue. If that is the casue, any other fix won’t help except banning IPs.

    A site should not go down on removing / deactivating any plugin unless it is very critical to the site’s funcationality. If you are not sure, please check with your web developer.

Viewing 3 replies - 1 through 3 (of 3 total)

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