Our Website is gone after WP update

Hello Katie,

can you copy the last (5-10) lines from the server error log here?

Tom M.

your wordpress update seems to conflict with your php version

Hello Katie,

I think there is a php/wp calling problem in somewhere, (i think in the theme). You should try two possible things:

1: change the theme in the database manually to the twentytwenty (or similar which is uploaded)
(f. ex: https://uk.godaddy.com/help/change-a-wordpress-theme-in-the-database-26331 )
2: you can switch on the php and WP error reporting in the wp-config.php and after it check the message:
—

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', true );
@ini_set( 'display_errors', 1 );

( https://wordpress.org/support/article/debugging-in-wordpress/ )

(by the way may be you need to check your server’s security settings)

Tom

• This reply was modified 4 years, 10 months ago by Tamas Miletics.

Hello Katie a cpanel is where you can control your website from your web host side….make sure your system php version is the same as the as the one you set for your domain. I had a similar error and that’s how I solved it for me..Steps below
1-Log into your cpanel
2-Go to software section
3- Select PHP Version you want
4-Reload your website ,if it still returns the error
4-Go back to the software section
5-This time select Multiphp manager section and select your domain
6-Select your php version on the same page as inherit

Hope that works for you too

Hello Katie,

HM. Astra is php 7.3(7.4) comaptible so no need to change…

debug:

I see no changes on the site, so it seems the “display_errors” not works,(?),may bu you should check the server error log file again (or there is new debug.log file )

The SetEnv is interesting, I think it isn’t needed for wordpress and php.

If no new line in the log files i can offer only one solution if you trust me and give me an ftp access than may be I can check the WP. You can send me a message (or your email address via our site: https://www.mile.hu/hiba-bejelentes/

(free of cost naturaly)

Regards,
Tom Miletics

Dear Katie!

I received the access thanks.

Symptom: It seems there was a problem under the upgrading process because some source files version was 5.6.4 some 5.8.

Solution: I up/downgraded ( 🙂 ) all core files to 5.7.2 version manually and now the site works again, you can use the admin too. May be you disabled some plugins what you have to (re)enable again to see the fine appearance of the page.`

Have a nice day / Namaste !

Tamas Miletics