our browser doesn’t have Silverlight, HTML5, or HTML4 support”

  • Resolved hdeuxo

    (@hdeuxo)


    5 years, 9 months ago

    Hello,

    When I try to upload file to a NEXTGEN gallery I got this message :

    “Your browser doesn’t have Silverlight, HTML5, or HTML4 support”

    I tried to update WordPress in last version, the plugin is also in the last version.

    I also tried with Mozilla and Chrome but always the same issue.

    Can you help me ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • gabyimagely

    (@gabyimagely)

    5 years, 9 months ago

    Hi @hdeuxo,

    We had a recent report, and the client found that the problem was another plugin.
    Let’s check for conflicts first.

    – Temporarily deactivate all your plugins except NextGen Gallery.
    – Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    – If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme. It could be a conflict with your current theme.

    Note: a full website backup is encouraged before checking for conflicts.

    Thread Starter hdeuxo

    (@hdeuxo)

    5 years, 9 months ago

    Hello,

    Thanks for your help. The plugin in conflicts was GetBowtied plugin.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

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