Orders staying in processing | WordPress.org

Resolved jangro
(@jangro)

6 years, 7 months ago
Hi.

When we place orders, they’re staying in “Processing” rather than moving to completion.

If we mark them as complete, the user will get two emails, which isn’t ideal, and the processing email makes it look like the order isn’t complete. Not great UX.

First, is this the intended functionality? Or is there some problem with our install that’s somehow preventing it from getting to complete? The order is completed in Stripe as this is in the order notes: “Stripe charge complete (Charge ID: ch_1FSXxxxxxxxxxx)”

Thank you.
- This topic was modified 6 years, 7 months ago by jangro.

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Plugin Author Matt Pramschufer
(@mattpramschufer)

6 years, 7 months ago

jangro,
This is the functionality of WooCommerce in general, this is not really related to my plugin. You can look at all the different statuses and what causes them to be processing rather than completed, etc at https://docs.woocommerce.com/document/managing-orders/.

But what I have done in the past is as follows.
1.) Auto complete all virtual orders – https://jessepearson.net/2016/07/auto-complete-virtual-orders-woocommerce/

2.) You can actually disable the processing email in WooCommerce Email Settings – https://www.youtube.com/watch?v=VuvgJFMSS6M

Hope that helps!

Viewing 1 replies (of 1 total)

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Last reply from: Matt Pramschufer
Last activity: 6 years, 7 months ago
Status: resolved