Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
### WordPress Environment ###
WordPress address (URL): http://79.170.44.111/jjsonlineescaperoom.com
Site address (URL): http://79.170.44.111/jjsonlineescaperoom.com
WC Version: 4.2.0
REST API Version: ✔ 1.0.8
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.2.3
Log Directory Writable: ✔
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –
### Server Environment ###
Server Info: Apache/2.4.41 (Unix)
PHP Version: 7.2.28
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.44
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.27-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.2.0
WC Database Prefix: wp_
Total Database Size: 5.43MB
Database Data Size: 3.83MB
Database Index Size: 1.60MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_user_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.44MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_posts: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
### Post Type Counts ###
attachment: 32
booked_appointments: 38
customize_changeset: 15
nav_menu_item: 9
page: 13
post: 5
product: 4
revision: 15
room: 6
shop_order: 17
wpcf7_contact_form: 3
### Security ###
Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔
### Active Plugins (13) ###
Redux Framework: by Team Redux – 3.6.18
CMB2: by CMB2 team – 2.7.0
Contact Form 7: by Takayuki Miyoshi – 5.1.9
HandMade WooCommerce Order Status Control: by HandMade Connections – 1.3 – Installed version not tested with active version of WooCommerce 4.2.0
WPBakery Page Builder: by Michael M - WPBakery.com – 5.6
Restrict: by Restrict – 2.0.4 – Installed version not tested with active version of WooCommerce 4.2.0
Slider Revolution: by ThemePunch – 5.4.8.2
ThemeCube Core: by themecube – 2.0
WooCommerce: by Automattic – 4.2.0
WordPress Importer: by wordpressdotorg – 0.7
WP-Cron Control: by Thorsten Ott
Erick Hitter
Automattic – 0.7.1
WP Crontrol: by John Blackbourn & contributors – 1.8.5
Smush: by WPMU DEV – 3.6.3
### Inactive Plugins (9) ###
Akismet Anti-Spam: by Automattic – 4.1.6
Booked: by Boxy Studio – 2.2.6
Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.6
Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.16
Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.5.3 – Installed version not tested with active version of WooCommerce 4.2.0
Booster for WooCommerce: by Pluggabl LLC – 5.0.0 – Installed version not tested with active version of WooCommerce 4.2.0
Groups: by itthinx – 2.10.0
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack by WordPress.com: by Automattic – 8.6.1
### Settings ###
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #490 - /shop/
Basket: #491 - /cart/
Checkout: #492 - /checkout/
My account: #493 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: Escape
Version: 2.0
Author URL: https://themeforest.net/user/themecube
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: escape/woocommerce/archive-product.php
escape/woocommerce/cart/cart-empty.php
escape/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0
escape/woocommerce/cart/proceed-to-checkout-button.php
escape/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
escape/woocommerce/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0
escape/woocommerce/checkout/form-checkout.php
escape/woocommerce/checkout/form-coupon.php
escape/woocommerce/checkout/payment.php
escape/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
escape/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
escape/woocommerce/loop/loop-start.php
escape/woocommerce/myaccount/form-edit-account.php
escape/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 4.1.0
escape/woocommerce/myaccount/form-lost-password.php
escape/woocommerce/myaccount/my-account.php
escape/woocommerce/myaccount/my-address.php
escape/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
escape/woocommerce/order/order-details-customer.php
escape/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
escape/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 3.6.0
Outdated Templates: ❌
Learn how to update
### Action Scheduler ###
Pending: 25
Oldest: 2020-06-07 15:41:13 +0100
Newest: 2020-06-09 14:17:47 +0100
Hi @andersjp –
Thanks so much for sending over that site status report! Based on those order notes, it sounds like you may have PayPal set up in Authorize mode. This mode allows you to get payment authorization for a charge, and then capture the charge later by changing the order status from On Hold to Processing
Could you please go to WooCommerce > Settings, click on the Payments tab, and then open up your settings for PayPal. Then check to see if you have the Payment Action setting set to Authorize or Capture.
If you have it set to Authorize, go ahead and change that to Capture and save, then test again.
Let us know how that goes!
Thanks, I tried changing the setting to capture and the same happens.
Hi there!
I tried changing the setting to capture and the same happens.
That’s interesting. Can you please share screenshots of:
1. Order details page: WP Admin > WooCommerce > Orders > Edit the order on-hold > Send a screenshot of this page
2. PayPal Settings displaying the payment action settings: WP Admin > WooCommerce > Settings > Payments > PayPal
Please make sure that any personal information including emails, names etc are redacted.
If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.
Thanks:
The screenshots they shared last has multiple personal details that are not redacted. Links removed.
-
This reply was modified 5 years, 11 months ago by
Yui. Reason: link removed
Hello @andersjp
There are multiple personal details that are not redacted in the screenshots. Please delete the screenshots.
I see that you’re currently using sandbox mode for PayPal, and the order notes state the following:
Link to image: https://d.pr/i/yd3TPr
This is happening because you’ve enabled payment reviews for your test account.
Please follow the steps below to prevent this from happening:
1. Access https://developer.paypal.com/developer/accounts/
2. Hover over the three dots next to the sandbox account linked to your site, and then click on view/edit account:
Link to image: https://d.pr/i/uUoHAE
3. Click on Settings and then turn off payment reviews:
Link to image: https://d.pr/i/tjz3uz
4. Make a new test order to confirm that everything is working as per your expectations.
Thanks very much for your help, it is now working as expected.
