Orders not showing

  • Resolved susankilcoyne

    (@susankilcoyne)


    5 years, 4 months ago

    We are having an issue with orders not showing in the woocommerce dashboard and then some order notifications not going through to the email account. All orders are showing as paid in Stripe though. Does anyone know why this is happening?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 4 months ago

    Hi there 👋

    It sounds like this issue is directly related to the WooCommerce Stripe Payment Gateway plugin.

    So in this case, I would like to recommend you to contact WooCommerce Stripe Payment Gateway support team so that they can help you with this issue. Here is the link to their support forum:

    https://wordpress.org/support/plugin/woocommerce-gateway-stripe/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin.

    I hope this helps. 🙂

    Thread Starter susankilcoyne

    (@susankilcoyne)

    5 years, 4 months ago

    Oh sorry thank you! I didn’t even think it could be that- makes much more sense! Thanks so much 🙂

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 4 months ago

    Happy to help 😃

    Great! I’m going to mark this as resolved – if you have any further questions regarding the WooCommerce core, you can start a new thread.

    Cheers !

Viewing 3 replies - 1 through 3 (of 3 total)

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