Order Values are incorrect in Analytics

  • Resolved paulzan

    (@paulzan)


    9 years, 10 months ago

    We are experiencing some inconsistencies with the order data being reported in Google Analytics. Whereas a sale would only appear once in the WooCommerce admin, analytics randomly shows a different amount. For instance,an order value may be one item but the figure displayed in analytics could be for three.

    To make things more confusing, the amounts differ, so do the merchants and the dates. Have you seen this kind of error before?

    Many thanks

    https://wordpress.org/plugins/enhanced-e-commerce-for-woocommerce-store/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Conversios

    (@tatvic)

    9 years, 10 months ago

    Hi paulzan,

    Thank you for contacting us!

    We request you to share with us your store URL, so that we can troubleshoot the issue and help you resolve the same.

    Additionally, it would be great if you can provide us view level access of your GA account at analytics2(at)tatvic(dot)com to verify implementation there.

    Hope that helps!

    Thanks & Regards 🙂

    Thread Starter paulzan

    (@paulzan)

    9 years, 10 months ago

    Dear Tatvic, thank you for responding. Do you have an email address that I can send the store URL details to?

    Plugin Author Conversios

    (@tatvic)

    9 years, 9 months ago

    Hi paulzan,

    Thank you for contacting us!

    You can share store URL details at analytics2(at)tatvic(dot)com.

    Additionally, it would be great if you can provide us view level access of your GA account on the same email address to verify implementation there.

    Hope that helps!

    Thanks & Regards 🙂

    Thread Starter paulzan

    (@paulzan)

    9 years, 9 months ago

    Hi Tatvic,

    I have sent the details as requested and also granted access to analytics.

    Many thanks

    Plugin Author Conversios

    (@tatvic)

    9 years, 9 months ago

    Hi Paul,

    We have connected you via email for the details you’ve shared!

    Thanks 🙂

    exlege

    (@exlege)

    9 years, 9 months ago

    Tatvic, I think I have the same issue with my store. I receive misleading datas. For example there are 4 purchases in my webstore and only 1 appears in GA.

    Would you please help me as well?

    I am going to write an email to you as well.

    Thank you!

    Plugin Author Conversios

    (@tatvic)

    9 years, 9 months ago

    Hi Adam,

    Thank you for contacting us!

    We have connected you via email for the details you’ve shared!

    Thanks & Regards!

Viewing 7 replies - 1 through 7 (of 7 total)

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