Order processing even with bank declined card

  • Resolved pedroh2808

    (@pedroh2808)


    6 years, 6 months ago

    Hello,

    Since last week I had 3 situations where the bank declined payment from customers who have a subscription to our club, but woocommerce still processes the request after the second attempt, which is 12 hours after the first attempt, as approved. . Invoice, waybill is generated, all as if the payment had been approved. What may be happening and how to fix it?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    6 years, 6 months ago

    Hi there!

    Are you working with WooCommerce Subscriptions? In that case, you can contact our premium support with your valid license.

    When you contact us, can you please include the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support. We’d also want to know which payment gateway you are using.

    Thread Starter pedroh2808

    (@pedroh2808)

    6 years, 6 months ago

    Hi! I ‘m using stripe. And yes, we are using Woocommerce Subscripition. But How can i contact de premium suport? Thank you!

    Thread Starter pedroh2808

    (@pedroh2808)

    6 years, 6 months ago

    Ifound it. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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