Hi, I am getting this error in some of my order There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222
To move forward, it would be really helpful if you could share your System Status Report. You can find this by going to the WooCommerce / Status section of your site, clicking on Get system report, and then selecting Copy for support.
Please also provide any log entries related to this issue. You can upload them to our PrivateBin, and then share the link here for us to review in detail.
Let us know once you’ve gathered this information, and we’ll proceed from there.
Thank you for sharing the System Status Report with us. We could see that logging was not enabled on your site. You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry.
It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to wait for upcoming failed orders to generate new log entries.
You can retrieve these logs from the path: Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order.
Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail.
Lastly, can we request a full screenshot of the failed order page? We’re particularly interested in seeing the order note.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/ (please add the URL of this thread in the ticket as well)
We were having the same issue – rolling back to the previous version solved it for us for now —
In LOG for Payment plugin:
2024-11-12T06:51:23+00:00Info Webhooks subscribed. 2024-11-12T17:41:08+00:00Warning No PayPal order ID found in order #7866 meta. 2024-11-12T17:41:08+00:00Error Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 2024-11-12T17:41:25+00:00Warning No PayPal order ID found in order #7866 meta. 2024-11-12T17:41:25+00:00Error Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 2024-11-12T17:51:23+00:00Debug POST https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials
In LOG for Woocommerce:
2024-11-12T06:51:29+00:00Warning Error when setting property ‘parent_id’ for order 5977: Invalid parent ID Additional context
2024-11-12T17:54:03+00:00Warning Empty patterns received from the PTK Pattern Store
We will look into this and update you of our findings.
@swagit, thank you for sharing the solution that works for you. @gentlemako, we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. We would provide assistance to you separately.
