Order missing or disappeared from Woocommerce

  • Resolved kinecky

    (@kinecky)


    5 years, 10 months ago

    Hi,

    I use the AST plugin and it has been fine. On my latest order, when i went to mark it as shipped there was no option to add tracking, and when I pressed the button to mark as shipped it errored and now the order has disappeared from woocommerce orders. How can I get it back? I was using the previous update and have now updated to latest version (I was only one behind). I have tried changing the status from shipped back to completed for all orders but still can’t aee it! Please help 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kinecky

    (@kinecky)

    5 years, 10 months ago

    Extra info: I have tried to view the order via this link (replacing words as necessary!) https://yoursite.com/wp-admin/post.php?post=ORDER_NUMBER&action=edit and I can’t even view it that way either:

    Sorry, you are not allowed to edit posts in this post type.

    Customer paid by PayPal and I have the order confirmation emails, the order only disappeared after I tried to mark it as ‘shipped.

    Plugin Author Zorem

    (@zorem)

    5 years, 10 months ago

    Hi @kinecky,

    We checked this and we can’t replicate this issue. Maybe you have a conflict with another plugin. Try to deactivate all other plugin and just activate AST and WooCommerce and check.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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