Hello,
Did you receive the actual funds into your payment processor account? – e.g. PayPal, Strip etc?
He received in email one old order ( we understand it by old #id )
Can you add /wp-admin/post.php?post=000&action=edit (replace the 000 with your order number) at the end of your store URL to see if you can view the order?
Hi @kare93
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
Thread Starter
kare93
(@kare93)
Hello again sorry late answer,
i received this message when i tried this url -> https://schools.theschoolbox.gr/wp-admin/post.php?post=5285&action=edit
https://prnt.sc/1in3vbr
I don’t know, what is going on! My client haven’t received any email with order.
Thanks in advance.
Hi @kare93,
Just to trace back on the origins of the order, you’d earlier mentioned that:
He received in email one old order ( we understand it by old #id ), this order was paid with card,
In the above reply, you’ve also mentioned:
My client haven’t received any email with order.
To try and piece this together, did the client receive any notification, say from the payment processor from where some order details like Order # could be obtained?
Thanks.
