Hello @dnboria,
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.
Look forward to hearing back from you.
Hi @babylon1999, Sorry for the delay, I can’t copy the report for a privacy issue. How can I do?
Hey @dnboria,
The system status report doesn’t contain sensitive information other than the site URL which you can remove.
You can copy&paste it to something like https://gist.github.com/ and delete it once the problem is solved.
Also, I forgot to mention this in my previous reply, please attach a screenshot of the order notes as well. You can use Shipboard to upload it.
Look forward to hearing back from you.
Roxy
(@roxannestoltz)
Hi @dnboria ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
