• Resolved Infinitee

    (@infinitee)


    Order details is not listing Items ordered in emails sent to customer, merchant or in the Edit order items table. I have tried disabling all plugins except WooCommerce required plugins. checked all settings, cleared all caches, and switching theme to WP 2025. I also, tried rebuilding tables in Tools.

    Another problem:

    I can not create shipping “Classes”

    When I fill out the form to create shipping “Classes”, Notice: “No shipping classes have been created”.

    Status Report:

    WordPress Environment<br><br>WordPress address (URL): https://www.cactusmountain.com<br>Site address (URL): https://www.cactusmountain.com<br>WC Version: 9.9.5<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.2<br>Log Directory Writable: ✔<br>WP Version: 6.8.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: ✔ Server Environment<br><br>Server Info: Apache<br>Server Architecture: Linux 4.18.0-553.52.1.lve.el8.x86_64 x86_64<br>PHP Version: 8.2.28<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 8.13.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.21-MariaDB-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.9.5<br>WC Database Prefix: wp_<br>Total Database Size: 492.63MB<br>Database Data Size: 297.76MB<br>Database Index Size: 194.87MB<br>wp_woocommerce_sessions: Data: 1.09MB + Index: 0.04MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_actions: Data: 35.69MB + Index: 7.27MB + Engine MyISAM<br>wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_actionscheduler_logs: Data: 164.32MB + Index: 146.97MB + Engine MyISAM<br>wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_comments: Data: 0.20MB + Index: 0.08MB + Engine MyISAM<br>wp_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_fg_redirect: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_litespeed_img_optming: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wp_litespeed_url: Data: 0.20MB + Index: 0.31MB + Engine InnoDB<br>wp_litespeed_url_file: Data: 0.34MB + Index: 1.00MB + Engine InnoDB<br>wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletters: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_scheduled_task_subscribers: Data: 0.08MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_subscribers: Data: 0.14MB + Index: 0.33MB + Engine InnoDB<br>wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_segment: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 10.84MB + Index: 0.72MB + Engine MyISAM<br>wp_postmeta: Data: 36.05MB + Index: 22.08MB + Engine MyISAM<br>wp_posts: Data: 15.85MB + Index: 3.26MB + Engine MyISAM<br>wp_termmeta: Data: 0.04MB + Index: 0.00MB + Engine MyISAM<br>wp_terms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_term_relationships: Data: 0.09MB + Index: 0.19MB + Engine MyISAM<br>wp_term_taxonomy: Data: 0.05MB + Index: 0.02MB + Engine MyISAM<br>wp_usermeta: Data: 0.85MB + Index: 0.58MB + Engine MyISAM<br>wp_users: Data: 0.05MB + Index: 0.00MB + Engine MyISAM<br>wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.09MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_customer_lookup: Data: 0.03MB + Index: 0.02MB + Engine MyISAM<br>wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_orders: Data: 0.16MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_attributes_lookup: Data: 8.55MB + Index: 6.52MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 5.19MB + Index: 3.29MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfauditevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfhits: Data: 1.30MB + Index: 0.22MB + Engine InnoDB<br>wp_wfhoover: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB<br>wp_wflivetraffichuman: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wflogins: Data: 0.42MB + Index: 0.16MB + Engine InnoDB<br>wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfnotifications: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>wp_wfpendingissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wfstatus: Data: 0.14MB + Index: 0.13MB + Engine InnoDB<br>wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.04MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_indexable: Data: 0.65MB + Index: 0.10MB + Engine MyISAM<br>wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine MyISAM<br>wp_yoast_migrations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM Post Type Counts<br><br>attachment: 799<br>blog: 10<br>custom_css: 1<br>customize_changeset: 23<br>elementor_library: 1<br>fp_slideshow: 6<br>mailpoet_page: 2<br>ml-slide: 6<br>ml-slider: 1<br>nav_menu_item: 85<br>page: 26<br>popup: 4<br>popup_theme: 8<br>post: 7<br>product: 519<br>product_variation: 39655<br>revision: 148<br>shop_order: 380<br>shop_order_refund: 27<br>stickers: 8<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpforms: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (22)<br><br>Advanced Google reCAPTCHA: by WebFactory Ltd – 1.30<br>FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.30.0<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.4<br>Classic Editor: by WordPress Contributors – 1.6.7<br>Elementor: by Elementor.com – 3.29.2<br>Essential Addons for Elementor: by WPDeveloper – 6.1.20<br>LiteSpeed Cache: by LiteSpeed Technologies – 7.2<br>MetaSlider: by MetaSlider – 3.99.0<br>Popup Maker: by Popup Maker – 1.20.5<br>PW WooCommerce Bulk Edit: by Pimwick<br>LLC – 2.135<br><br>Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.9<br>WebP Express: by Bjørn Rosell – 0.25.9<br>Fraud Prevention For WooCommerce and EDD: by theDotstore – 2.2.4<br>WooCommerce PayPal Payments: by PayPal – 3.0.6<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 4.5.2<br>WooCommerce Tax: by WooCommerce – 3.0.3<br>WooCommerce Shipping: by WooCommerce – 1.7.4<br>WooCommerce: by Automattic – 9.9.5<br>Wordfence Security: by Wordfence – 8.0.5<br>Yoast SEO: by Team Yoast – 25.3.1<br>WPForms Lite: by WPForms – 1.9.6.1<br>WPFront Scroll Top: by WPFront Team – 3.0.0 Inactive Plugins (3)<br><br>Simple Lightbox: by Archetyped – 2.9.4<br>WooPayments: by WooCommerce – 9.5.0<br>WP External Links: by WebFactory Ltd – 2.62 Dropin Plugins ()<br><br>object-cache.php: LiteSpeed Cache - Object Cache (Drop-in) Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ✔<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>email_improvements<br>blueprint Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 117 KB WC Pages<br><br>Shop base: #197 - /cactus-mountain-shop/<br>Cart: #198 - /cart/ - Contains the woocommerce_cart shortcode<br>Checkout: #199 - /checkout/ - Contains the woocommerce_checkout shortcode<br>My account: #200 - /my-account/ - Contains the [woocommerce_my_account] shortcode<br>Terms and conditions: #193 - /terms/ Theme<br><br>Name: Astra Child<br>Version: 1.0.0<br>Author URL: http://wpastra.com/about/<br>Child Theme: ✔<br>Parent Theme Name: Astra<br>Parent Theme Version: 4.11.3<br>Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>New UI active: –<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ✔<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br>disable-core-profiler-fallback<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>point-of-sale<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-06-30 18:37:15 +00:00<br>Options: ✔<br>Notes: 226<br>Onboarding: completed Action Scheduler<br><br>Canceled: 3<br>Oldest: 2025-06-17 20:24:20 +0000<br>Newest: 2025-06-29 23:01:16 +0000<br><br>Complete: 88,562<br>Oldest: 2025-05-30 11:48:19 +0000<br>Newest: 2025-06-30 09:22:36 +0000<br><br>Failed: 10,248<br>Oldest: 2023-02-15 06:30:50 +0000<br>Newest: 2025-06-30 09:27:36 +0000<br><br>Pending: 9<br>Oldest: 2025-06-30 09:29:36 +0000<br>Newest: 2025-07-04 18:40:42 +0000 Status report information<br><br>Generated at: 2025-06-30 09:28:52 +00:00<br>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @infinitee,

    Thank you for reaching out. I completely understand how issues like this can be frustrating, especially when they disrupt productivity and business operations.

    Could you please share screenshots of the emails sent to both the customer and the merchant, as well as a screenshot of the order details from the admin dashboard?

    Regarding the error you’re encountering while creating classes, it would be helpful if you could record your screen using Loom or a similar tool while reproducing the issue. This will allow us to better understand what’s happening in real time.

    Once I have these details, I’ll be in a much better position to assist you further.

    Thread Starter Infinitee

    (@infinitee)

    Screenshots…

    Hi @infinitee,

    Thank you for sharing the screenshots — they provide helpful insight into what you’re seeing on your end. You mentioned you’ve ran a conflict test with only the essential WooCommerce plugins active, which is great.

    Let’s take it a step further. Please disable all plugins except WooCommerce, and switch your theme to Storefront. I noticed you’re currently using an Astra child theme, which may include customizations that could affect email behavior.

    Once that’s done, try creating a manual order from the admin area, and check if the order confirmation email includes the items.

    If the email works as expected and includes the items, please activate only WooPayments alongside WooCommerce, enable sandbox mode, and place a test order through checkout. Let us know if the order email contains the product details.

    If it still doesn’t work at that point, please set up a staging site cloned from your live site. On the staging site, keep only WooCommerce, WooPayments in sandbox mode, and Storefront theme active, with all other plugins disabled. Share the link to the staging site so we can test and try to replicate the issue on our end.

    Thread Starter Infinitee

    (@infinitee)

    After updating to the latest release of Astra that came out a few hours ago, everything is working again.

    Thanks for your help!

    Hi @infinitee

    I understand how much of a relief it must be to have everything working smoothly again, and I’m really glad to hear that updating Astra resolved the issue. Thanks for following through with the troubleshooting steps, and for the update.

    If WooCommerce has been helpful for your store and you’ve appreciated the support you received, we’d truly be grateful if you could leave us a quick 5-star review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Wishing you continued success with your store!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Order details is not listing Items ordered’ is closed to new replies.