Hello,
When I go to the checkout and then the payment, and I shut down the windows without paying, it creates an order.
Just to clarify, does your store create an order when you add products to cart, go to checkout and leave (without hitting Place Order button)?
When you look at the order from the back-end, what order status does it show?
https://docs.woocommerce.com/document/managing-orders/
Hello,
Thanks for replying.
It creates an order, when I click at the button place the order and go to payment. So it creates an order, before I enter the payment details and complete the payment.
Hi @mira2727
Thanks for the additional information.
Could you please share your current System Status Report?
You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Please also share a full page screenshot of one of the example orders created this way, removing any personal information on the screenshot before sharing.
If you don’t already have a screenshot service installed, here are a few free options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
We will be standing by for your response.
Hi @mira2727
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
