Order cant’ placed

  • Stefano

    (@csdshop)


    20 hours, 42 minutes ago

    Hello,

    from yesterday, our Woocommerce shop if you want to buy something, after some second he receive an error:

    “An error occurred while processing your order. Please check your payment method for any charges and review your order history before placing your order again.”

    On the order page we didn’t see any order.

    On the woocommerce log page, we didn’t see anything wrong:

    On the Planned actions, I see:

    On the system status of Woocommerce I see:

    https:///www.csdshop.it/woocommerce_plugin_ko/5/SystemStatusReport_negozio.csdshop.it_2026-07-29T07-43-00.txt

    What could be wrong?

    All plugins were updated this morning.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    18 hours, 49 minutes ago

    Hi @csdshop

    Thank you for reaching out and for sharing the details.

    To help us narrow down the cause, could you please let us know:

    • Does this happen with all payment methods, or only when paying by credit/debit card?
    • Have you tried placing a test order using the Cash on Delivery payment method? If so, does the order go through successfully?

    I also noticed that your site has approximately 43 active plugins, so I suspect there may be a plugin conflict.

    Could you please perform a conflict test on a staging site?

    1. Create a staging site (you can use the WP Staging plugin: https://wordpress.org/plugins/wp-staging/).
    2. Deactivate all plugins except WooCommerce.
    3. Enable the default Cash on Delivery payment method.
    4. Try to reproduce the issue.
    5. If the issue no longer occurs, reactivate your plugins one by one, testing after each activation until the issue reappears.

    Additionally, could you please share the exact steps to reproduce the issue on your site? This will allow us to try reproducing the behavior on our end as well.

    Once we have this information, we’ll be happy to investigate further.

    Thread Starter Stefano

    (@csdshop)

    18 hours, 19 minutes ago

    Hello @shahzeenfarooq

    This happens with the “advance bank transfer” payment (pay by bank transfer before shipping).
    I haven’t tried other payment methods, but I should try.

    Same with the first two payment methods:

    The last time we created a staging site with a plugin (WP Staging), Jetpack and other services were messed up, and Aruba support (Server) had to change some settings because it wasn’t working properly again.

    Shall we proceed with staging again (hoping nothing strange happens)?

    Thread Starter Stefano

    (@csdshop)

    13 hours, 3 minutes ago

    Hello,

    I created the staging site.

    I left only WooCommerce active and everything works fine.
    Any advice on how to gradually activate the plugins?

Viewing 3 replies - 1 through 3 (of 3 total)

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