Only showing 4 reviews

I have the same problem on mine, https://deepinstinctfreediving.com.

I’m using Widgets for Google Reviews / Trustindex, version 14.1.1, on:

• WordPress 7.1
• PHP 8.3.33
• Website: deepinstinctfreediving.com
• Google Business Profile: Deep Instinct Freediving ASD

I have noticed that the widget is now displaying only 4 reviews, while I’m quite sure it used to display more.

I initially thought this could be related to the widget layout or filters, but after checking the troubleshooting data it seems that the problem happens during the review download/import itself.

My Google Business Profile currently has 91 reviews in total. Trustindex correctly detects this:

<span style=”background-color: rgb(240, 240, 240); font-family: Monaco, Consolas, "Andale Mono", "DejaVu Sans Mono", monospace; font-size: inherit;”>”rating_number”: 91,</span>

"rating_numbers": {
    "1": 0,
    "2": 0,
    "3": 0,
    "4": 1,
    "5": 90
}<span aria-hidden="true" class="PDq2pG_selectionAnchor"></span>

However, under <strong data-start=”1256″ data-end=”1270″>My Reviews, Trustindex has downloaded/stored only <strong data-start=”1310″ data-end=”1334″>5 individual reviews.

One of those 5 reviews contains only a star rating and no text. Since I have <strong data-start=”1417″ data-end=”1452″>“Hide reviews without comments” enabled, the widget correctly removes that one, which explains why I see <strong data-start=”1526″ data-end=”1553″>4 reviews in the widget.

So the “4 reviews” itself is not the main issue. The real issue is:

<strong data-start=”1631″ data-end=”1707″>Why has the plugin downloaded only 5 reviews instead of the expected 10?

I performed a <strong data-start=”1726″ data-end=”1777″>manual review update today (September 10, 2026) before checking this, so these are the results immediately after a fresh manual update.

The plugin reports that the review download completed successfully:

review-download-inprogress:
review-download-is-failed:
review-download-finished:
    active: true

There is therefore no visible download error.

The star filter also includes all ratings:

filter: {
    "stars": [
        1,
        2,
        3,
        4,
        5
    ],
    "only-ratings": true
}

The downloaded reviews currently stored by the plugin are:

Reviews: [
    {
        "id": "1",
        "hidden": "0",
        "user": "XXX",
        "text": null,
        "rating": "5.0",
        "date": "2026-08-11"
    },
    {
        "id": "2",
        "hidden": "0",
        "user": "XXXXX",
        "text": "Bella esperienza!",
        "rating": "5.0",
        "date": "2026-08-11"
    },
    {
        "id": "3",
        "hidden": "0",
        "user": "XXXXX",
        "text": "[review contains text]",
        "rating": "5.0",
        "date": "2026-08-09"
    },
    {
        "id": "4",
        "hidden": "0",
        "user": "XXXXX",
        "text": "[review contains text]",
        "rating": "5.0",
        "date": "2026-08-09"
    },
    {
        "id": "5",
        "hidden": "0",
        "user": "XXXX",
        "text": "[review contains text]",
        "rating": "5.0",
        "date": "2026-08-04"
    }
]

The list stops there: there are no reviews 6–10 in the troubleshooting output.

Relevant troubleshooting information:

WP Version: 7.1

PHP:
Version: 8.3.33
Memory Limit: 768M
Max Upload Size: 64M
Max Post Size: 128M
Allow URL fopen: On
Display Errors: Off
Max Script Execution Time: 180 seconds

Plugin: Widget per Google Recensioni
Plugin Version: 14.1.1

page-details:
    id: ChIJwzEsQQPn1RIRzompF1eNSEM
    name: Deep Instinct Freediving ASD
    rating_number: 91
    rating_numbers:
        1: 0
        2: 0
        3: 0
        4: 1
        5: 90
    rating_score: 5

style-id: 4
lang: it

filter:
    stars:
        1
        2
        3
        4
        5
    only-ratings: true

verified-icon: 1
enable-animation: 1
show-arrows: 1
show-reviewers-photo: 1
widget-setted-up: 1
show-logos: 1
show-stars: 1
reviews-load-more: 1

review-download-inprogress:
review-download-is-failed:
review-download-finished:
    active: true

Could you please confirm:

1. Should the free plugin still download the latest <strong data-start=”4507″ data-end=”4528″>10 Google reviews?
2. Is downloading exactly <strong data-start=”4558″ data-end=”4571″>5 reviews a known issue with version 14.1.1 or with the current Google review retrieval method?
3. Is there a way to force the plugin to retrieve the normal 10 reviews <strong data-start=”4732″ data-end=”4812″>without using “Re-Create plugin” and losing the current widget configuration?

Since this seems to have changed recently, I would prefer not to recreate the whole plugin configuration before knowing whether this is a known issue.

Thank you.