Hi @sosadmi !
But may I asked which theme our plugin did not work with? it is rather stange, because we did not have this complaint before.
Please let me know 2 or 3 themes that our plugin did not work with, so that we may identify and fix the issues.
Thank you!
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Hi @wordpressheroes I see you reported this review to the moderators as spam, but it is obviously not.
Please read https://make.wordpress.org/plugins/2019/08/23/reminder-developers-must-comply-with-the-forum-guidelines/
If you have any questions, you can reach the Moderators in the #forums channel on our Slack instance: https://make.wordpress.org/chat/
Hi @macmanx !
Thank you for checking!
Well, what is it then?… I see the account is created fresh, no activity, just this comment; I reached out to the one posting, but got no reply back here, so I am not sure if this is a valid feedback or not. I could as well create accounts on wordpress.org and send 1 star feedbacks to plugins apparently, right? I mean, in all fairness, shouldn’t we actually validate the claim of this user? Because if not, as I see it, I could just send 1 star reviews to my competition as well, if i don’t even have to bother proving my claim, right?
Your advice is appreciated. Thank you!
Moderator
Yui
(@fierevere)
永子
@wordpressheroes
I see the account is created fresh, no activity
got no reply back here
Here is no requirement for prior activity to post a review, nor a requiement to reply back. This does not make review not valid
Perhaps you may find the following information useful:
What’s The Deal with Invalid Reviews?
——–
We have some recommendations for how you can handle this at https://make.wordpress.org/support/2016/08/about-plugin-and-theme-reviews/
Please also read through https://make.wordpress.org/plugins/2019/08/23/reminder-developers-must-comply-with-the-forum-guidelines/
And a video, if you like: https://wordpress.tv/2016/06/30/mika-epstein-reviews-the-good-the-bad-and-the-stalker/
If you would like to discuss this further, please join us in the #forums channel on Slack: https://make.wordpress.org/chat/
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Just re-iterating since you pinged me:
I see the account is created fresh, no activity, just this comment;
It’s perfectly normal for someone’s first action here, sometimes even their only action here, to be leaving a review. They don’t like something, or they do like something, and they want to say that.
I could as well create accounts on wordpress.org and send 1 star feedbacks to plugins apparently, right?
No, that specifically would be a violation of forum rules and can get you banned from both the forums and Plugins directory: https://wordpress.org/support/guidelines/#do-not-create-multiple-accounts-sockpuppets
if i don’t even have to bother proving my claim
No one leaving a review here is under any obligation to prove their claim. This isn’t a lawsuit, this isn’t a court of law, it’s just their experience.
Similarly, you’re under no obligation to reply to them, but it really does look better to potential users if you show your willingness to compassionately help upset users. It helps folks know they won’t be abandoned.
Your first reply was excellent, but what happened afterward has undone that goodwill. You can reach the Moderators much more privately in the #forums channel on our Slack instance: https://make.wordpress.org/chat/
This and more recommendations can be found at https://make.wordpress.org/support/2016/08/about-plugin-and-theme-reviews/
