online order and POS order

  • Resolved wmnmalta

    (@wmnmalta)


    4 years, 4 months ago

    i am using two methods of shopping in our website, whenever we are using the POS they increment accordingly. but then an online order is created and the number increment accordingly in our POS it does not increment, therefore the next order will come out with the same order number although the entry is good in woocommerce.

    if we reprint the POS receip then the Item will be matching

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WebToffee

    (@webtoffee)

    4 years, 4 months ago

    Hi @wmnmalta,

    Thanks for reaching out to us.

    Kindly share your WooCommerce system status report (WooCommerce>status>system status report) for a better understanding.
    If you have any privacy concerns, you can share the status report via this link.

    Thread Starter wmnmalta

    (@wmnmalta)

    4 years, 4 months ago

    i can provide access to my UAT site to check it out. let me know if you require that

    so we have the sequence set on the pos, and the next number was 492 – on the official printed receipt.

    the entry in the database is entered as 497. if i retry to reprint the same receipt it will be 497 printed.

    https://we.tl/t-Q0T5w5KkWC
    all screenshoot attached.

    Plugin Author WebToffee

    (@webtoffee)

    4 years, 4 months ago

    Hi @wmnmalta,

    Thanks for sharing the information. However, as we intimated in our previous response, could you please share your WooCommerce system status report (WooCommerce>status>system status report) via this link for a better understanding?

    Thread Starter wmnmalta

    (@wmnmalta)

    4 years, 4 months ago

    done – Your ticket number is 41582

    Plugin Author WebToffee

    (@webtoffee)

    4 years, 3 months ago

    Hi @wmnmalta,

    Greetings from WebToffee!

    We appreciate your patience while we are working on the issue. We checked the problem and, in the opinion of our developer, the issue cannot be solved by our end alone. So, can you check with the POS Plugin vendor about any hooks available to modify the order number provided by the POS plugin?

    Plugin Author WebToffee

    (@webtoffee)

    4 years, 3 months ago

    Hi @wmnmalta,

    This thread has been inactive for a bit. So we will go ahead and set this thread to resolve – please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 6 replies - 1 through 6 (of 6 total)

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